Customer Experience Specialist

Balfour Beatty • El Paso, TX

9d

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist supports the company’s mission of delivering quality communities and exceptional living experiences. The role handles property marketing, sales, and customer engagement, serving as a community ambassador and working with prospects, applicants, and current residents. The specialist helps people find a home that meets their needs and guides them through application, leasing, move-in, renewal, and move-out processes, while supporting resident engagement throughout their residency.

The work is performed in an office and involves frequent interaction with community management, facilities management, residents, and other staff. The position also includes regular property inspections and preparation for showings. Physical activities include regularly using hands to operate tools, controls, phones, and a computer keyboard; frequently standing, reaching, climbing, balancing, and stooping; sitting and standing for clerical work; and regularly lifting and moving office supplies weighing up to 20 pounds.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and a safe driving record.
• Ability to regularly lift and move office supplies weighing up to 20 pounds.
• Ability to perform the physical activities described, including frequently standing, reaching, climbing, balancing, and stooping.

Nice To Haves

• Property management experience.
• Hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living Policies.
• Provide responsive, consistent, positive, and professional interactions to support resident experience and satisfaction.
• Create exceptional experiences during customer and resident encounters.
• Attract prospects through outreach and advertising that highlights the community’s unique selling features.
• Follow up with qualified prospects in accordance with company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist in accordance with company policy.
• Inspect the property regularly to identify deficiencies or issues that need attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct pre-inspections before move-ins and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Learn the community lease agreement and policies to assist with resident needs and inquiries.
• Conduct market surveys to compare competitors’ weaknesses and advantages.
• Use company software in accordance with company policies.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning the first day of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off, including sick, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED