Customer Experience Specialist

Avis Budget Group • Detroit, MI

7d • Onsite

About The Position

As an Avis First Customer Experience Specialist, you are the front-line contact for premium customers, providing personalized service from vehicle delivery through collection. You help make every interaction welcoming and professional, coordinate smooth logistics, and ensure customers feel valued. The position involves delivering vehicles directly to customers, communicating about arrangements and special requests, and assisting customers when they meet their vehicle. This role requires regular on-site presence and cannot be performed remotely.

Requirements

• At least 1 year of customer service experience; hospitality or car rental experience is preferred.
• Professional, friendly demeanor with a focus on customer satisfaction.
• Strong verbal and written communication skills.
• Technological proficiency and comfort using various mobile devices.
• Valid driver's license.
• Must be at least 18 years old and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• Ability to lift up to 50 pounds and continuously sit, stand, walk, enter and exit vehicles, drive a variety of automobiles, talk, hear/listen, and type.

Nice To Haves

• Customer service experience in hospitality or car rental.

Responsibilities

• Deliver a welcoming, professional, and personalized customer experience.
• Deliver vehicles directly to customers and support the process through collection.
• Coordinate timely vehicle delivery and collection with team members and management.
• Contact premium customers by phone, text, email, and app to confirm logistics, special requests, and meeting locations.
• Greet customers, open vehicle doors, assist with luggage, and explain the rental vehicle.

Benefits

• Hourly wage of $17.00 plus an incentive program offering up to an additional $5 per hour for exceptional customer service.
• Bi-weekly pay; weekly pay in New York and Puerto Rico.
• On-the-job training.
• Paid time off.
• Medical, dental, and other insurance.
• Flexible spending account opportunity for up to $270 in tax-free public transportation or parking contributions.
• 401(k) retirement benefits.
• Employee discounts, including discounted car rentals and discounted prices on Avis/Budget cars.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed