Customer Experience Specialist

CleanChoice Energy • Washington, DC

3d • Remote

About The Position

CleanChoice Energy is seeking an entry-level Customer Experience Specialist to join its Customer Experience team. This 100% remote role focuses on customer support, issue resolution, customer education, and quality assurance. The specialist serves as a company representative for customer service and sales, building mutually beneficial customer relationships while identifying opportunities to generate revenue and improve retention. The role reports to the Customer Experience Supervisor and has no direct reports.

The ideal candidate is customer-centric, empathetic, patient, optimistic, and professional, with a focus on resolving problems and making a difference in each customer interaction. The position is 40 hours per week, classified as nonexempt under the FLSA, and pays $20–$25 per hour. CleanChoice Energy describes its mission as transforming the U.S. electricity market by providing homes and businesses with 100% clean, pollution-free energy.

Requirements

• High school diploma; a bachelor’s degree is preferred.
• Previous customer service experience is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Empathy and patience when handling customer inquiries or complaints.
• Ability to overcome objections.
• Proficiency with Salesforce and other customer support tools.
• Solid attention to detail and organizational skills.

Nice To Haves

• A bachelor’s degree.
• Previous customer service experience.
• Bilingual English and Spanish speaking ability.

Responsibilities

• Provide prompt and courteous customer assistance by phone, email, chat, or in-person interactions, with the goal of achieving first-call resolution.
• Investigate and efficiently resolve customer inquiries, concerns, and issues, aiming for favorable outcomes.
• Develop in-depth knowledge of the company’s products and services to address inquiries and provide relevant information.
• Maintain thorough and accurate records of customer interactions and transactions in the CRM system.
• Educate customers about product features, benefits, and best practices.
• Ensure customer interactions meet or exceed company standards for professionalism and quality.
• Represent the company in customer service and sales interactions, seeking opportunities to generate revenue and increase retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED