Customer Experience Specialist

CleanChoice Energy•Washington, DC

2d•$20 - $25•Remote

About The Position

CleanChoice Energy is seeking an entry-level Customer Experience Specialist to join its Customer Experience team. The company is a national renewable energy provider working to help homes and businesses switch to 100% clean, pollution-free energy. The role focuses on customer support, issue resolution, customer education, and quality assurance. The specialist serves as a company representative for customer service and sales, builds mutually beneficial customer relationships, and looks for opportunities to generate revenue and increase retention. The position is 100% remote, is listed as 40 hours per week, and reports to the Customer Experience Supervisor. It has no direct reports.

Requirements

High school diploma; a bachelor's degree is preferred.
Excellent written and verbal communication skills.
Strong problem-solving and critical-thinking abilities.
Empathy and patience when handling customer inquiries or complaints.
Ability to overcome objections.
Proficiency with Salesforce and other customer support tools.
Solid attention to detail and organizational skills.

Nice To Haves

Previous customer service experience.
Bilingual English and Spanish speaking ability.

Responsibilities

Provide prompt and courteous customer assistance by phone, email, chat, or in-person interactions, aiming to achieve first-call resolution.
Investigate and efficiently resolve customer inquiries, concerns, and issues.
Develop a deep understanding of products and services to address inquiries and provide relevant information.
Maintain thorough and accurate records of customer interactions and transactions in the CRM system.
Educate customers about product features, benefits, and best practices.
Ensure customer interactions meet or exceed company standards for professionalism and quality.
Build customer relationships while seeking opportunities to generate revenue and increase retention.