Customer Experience Specialist

Balfour Beatty Communities•Glendale, AZ

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist helps deliver quality communities and exceptional living experiences. The role handles property marketing, sales, and customer engagement, serving as a community ambassador and working with prospects, applicants, and residents to match them with homes and support them throughout their residency. The specialist guides people through application, leasing, move-in, renewal, and move-out processes, and promotes resident engagement.

Requirements

High school diploma or GED.
At least one year of customer service experience or skills.
Strong people management and leadership skills.
Solid interpersonal, customer relations, and communication skills.
Experience with Microsoft Office, including Outlook, Word, and Excel.
Valid state-issued driver’s license and a safe driving record.

Nice To Haves

Property management or hospitality experience.

Responsibilities

Manage and respond to community inquiries in accordance with Exceptional Living Policies.
Deliver responsive, consistent, positive, and professional interactions to support resident experience and satisfaction.
Attract prospective residents through outreach and advertising that highlights the community’s selling features.
Follow up with qualified prospects according to company policy.
Renew residents at the end of lease terms where required.
Monitor, communicate, and manage the prospective resident waitlist in accordance with company policy.
Inspect the property regularly to identify deficiencies or issues requiring attention.
Prepare the property for daily showings, including opening and closing model units and amenities.
Conduct pre-inspections before move-in to ensure homes are ready for occupancy, and conduct move-out inspections using company software.
Create, coordinate, attend, and assist with Lifeworks events and activities as required.
Maintain knowledge of the community lease agreement and policies to assist residents with their needs and inquiries.
Conduct market surveys comparing competitors’ weaknesses and advantages.
Understand and follow company software usage and policies.

Benefits

Discretionary bonuses
Medical insurance
Dental insurance
Health, Flexible Spending, and Dependent Care Accounts
Company-paid life insurance
401(k) plan with employer matching
Paid time off, including sick days, floating holidays, vacation, and personal days
Two volunteer days per year
Company-paid short-term disability
Company-paid long-term disability
Parental leave