Customer Experience Specialist

Balfour Beatty Communities • Grand Forks, ND

4d

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist helps deliver quality communities and exceptional living experiences for residents, partners, and prospective residents. Serving as a community ambassador, this role supports property marketing, sales, customer engagement, and resident satisfaction. The Specialist works with prospects, applicants, and current residents to help them find a suitable home and to support their experience throughout residency, including application, leasing, move-in, renewal, and move-out processes.

The role is performed in an office and involves frequent direct interaction with community management, facilities management, residents, and other staff. Physical activities include regularly using hands to operate tools, controls, phones, and a computer keyboard; frequently standing, reaching, climbing, balancing, and stooping; sitting and standing for clerical work; and regularly lifting and moving office supplies weighing up to 20 pounds.

Requirements

• High school diploma or GED.
• At least one year of customer service experience or skills.
• Strong people-management and leadership skills.
• Solid interpersonal, customer-relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and a safe driving record.

Nice To Haves

• Property management experience.
• Hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living Policies.
• Deliver responsive, consistent, positive, and professional interactions to support resident experience and satisfaction.
• Create exceptional experiences during customer and resident encounters.
• Attract prospective residents through outreach and advertising that highlight the community’s unique selling features.
• Follow up with qualified prospects according to company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist according to company policy.
• Inspect the property regularly to identify deficiencies or issues requiring attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct pre-inspections for move-ins and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Maintain knowledge of community lease agreements and policies to assist residents with needs and inquiries.
• Conduct market surveys comparing competitors’ weaknesses and advantages.
• Understand and follow company software usage and policies.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning on the first of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off including sick days, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED