Customer Experience Specialist

Honeywell•Richmond, VA

3d•$17 - $22•Hybrid

About The Position

As a Customer Experience Specialist for Call Center, you will be a part of the Smart Energy – Smart Grid Solutions business which supports the growing demand for energy efficiency and utility solutions. In this role you will serve as an advisor and subject matter expert for the portfolio of Energy Conservation programs to enhance customer satisfaction. You will report directly to the Sr. Customer Experience Supervisor, and you’ll work from our Richmond, VA office on a hybrid work schedule.

Requirements

Working knowledge of call center practices and technology
Schedule flexibility, evenings may be required occasionally in the future (until 8pm); Saturdays may be required in future (one Saturday a month)

Nice To Haves

High School Degree or Equivalent
Minimum of two years of call center experience supporting utility rebate programs
Excellent written and verbal communication skills
Interpersonal skills, ability to quickly establish and maintain rapport with customers

Responsibilities

Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner
Learn the portfolio of Energy Conservation programs we manage on behalf of our customers
Uncover customer needs and interests, help customers navigate the Energy Conservation programs to identify the most beneficial option, and route them to the appropriate program
Discuss eligibility requirements as defined in the terms and conditions
Partner with program teams to ensure timely resolution of customer inquiries