Customer Experience Specialist

Balfour Beatty•Groton, CT

3d•Onsite

About The Position

Balfour Beatty Investments is a global infrastructure investor operating in the UK, US, and Canada. We provide the investment capability to deliver complex infrastructure projects. Over the past 15 years, Balfour Beatty Investments (formerly known as Balfour Beatty Capital) has established itself as one of the largest investors in the PPP industry, building a portfolio of more than 60 projects worldwide, predominantly in the UK and US. Balfour Beatty Investments is proud to offer challenging and rewarding work in a variety of functional areas. As a company, we operate with safety and sustainability as our primary focus. Equally integral components of our culture are our values—Integrity, Teamwork, Excellence, Respect—and our code of conduct. Living up to these commitments requires the fresh ideas, insights and talents of employees as diverse as the audiences we interact with every day. The success of our company is built on the efforts of our employees. We are committed to offering our employees a path to professional success through development, training and mentoring opportunities that cover a wide variety of skills and functional areas. At Balfour Beatty Investments, our employees are our greatest asset and their well-being means a healthier, more productive workplace. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits and other flexible benefits. At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity. A Customer Experience Specialist is integral to delivering exceptional living experiences, with responsibility for a wide variety of property marketing, sales, and customer engagement activities. First impressions about our communities often start with our Customer Experience Specialists—the community ambassadors creating buzz and excitement about the property and the exceptional living experience we deliver. In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement. In addition, guiding them through the application, leasing, move-in, renewal, or move-out processes.

Requirements

High School diploma or GED required.
Minimum of one (1) year of customer service skills.
Property Management or Hospitality experience preferred
Strong people management and leadership skills
Solid interpersonal, customer relations and communication skills
Experience in Microsoft Office – Outlook, Word Excel
Possession of a valid state issued Driver’s License and safe driving record are required.

Responsibilities

Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
Create Exceptional Living experiences during every customer and resident encounter.
Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.
Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
Responsible to renew residents at end of lease terms where required.
Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
Create, coordinate, attend and assist with Lifeworks events and activities as required
Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
Conduct Market Surveys to compare competition weaknesses and advantages.
Understand company software usage and policies.