Customer Experience Specialist

Hertz • Salt Lake City, UT

4d

About The Position

The Customer Experience Specialist supports drivers who rent vehicles through Hertz’s rideshare rental program to earn with platforms such as Uber and Lyft. The role combines customer service, sales, rental operations, and hands-on vehicle preparation to help deliver a fast, easy, and positive rental experience and keep vehicles ready for the next driver.

The specialist assists customers in person and by phone with reservations, rental transactions, extensions, billing questions, roadside assistance inquiries, post-rental concerns, and other rental needs. The role also involves explaining program requirements and policies, identifying sales opportunities, recommending solutions, and responding to customer objections. Vehicle-readiness duties include inspecting, cleaning, vacuuming, refueling, and checking fluid levels, while helping maintain a safe and organized rental operation.

Requirements

• At least 20 years old.
• Valid driver's license.
• Previous customer service experience.
• Clear, professional communication with customers and teammates.
• Comfort using computers and learning new systems.
• Strong organizational and time-management skills.
• Attention to detail and pride in doing things correctly.
• Ownership, initiative, and accountability.
• Ability to work as part of a team in a fast-paced environment.
• Comfort assisting with sales and handling customer objections.
• Ability to work a flexible schedule, including weekends and holidays, with overtime as business needs require.
• Clear and proficient communication in English.

Nice To Haves

• Speaking additional languages is encouraged.

Responsibilities

• Welcome customers and help provide a fast, easy, and positive rental experience.
• Assist with reservations, rental transactions, extensions, billing questions, roadside assistance inquiries, and other rental needs.
• Explain the Hertz rideshare rental program, including its requirements, policies, and procedures.
• Answer customer questions in person and by phone with friendly, solutions-focused service.
• Resolve post-rental questions and concerns professionally and efficiently.
• Identify opportunities to convert customer inquiries into rental business.
• Recommend solutions based on customer needs and respond confidently to questions and objections.
• Help maximize revenue and encourage repeat business through a positive customer experience.
• Inspect vehicles and identify visible damage.
• Clean and prepare vehicle interiors and exteriors as needed, including vacuuming interiors and cleaning windows, trunks, and door areas.
• Refuel vehicles and check fluid levels.
• Help maintain a safe, organized, and efficient rental operation.

Benefits

• Hourly rate of $17.
• Eligible for a bonus of up to $2,400 annually.
• Medical, dental, and vision benefits.
• 401(k) employer match.
• Paid parental leave.
• Education reimbursement.
• Employee Assistance Program.
• Voluntary benefits.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed