Customer Experience Specialist

Healthy Kids Programs • Poughkeepsie, NY

4d • Onsite

About The Position

Healthy Kids Programs is seeking a part-time Customer Experience Specialist to support families through registration and enrollment and provide an organized, positive experience. The role combines customer service, family enrollment, technology, and administrative support. The specialist is a primary contact for prospective and enrolled families, helping them navigate registration, enrollment, scheduling, required documentation, and childcare assistance programs. The position requires accurate, responsive, and compassionate support, attention to detail, comfort learning technology, and collaboration with internal teams.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfort learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset, flexibility, and adaptability.
• High school diploma or equivalent.

Nice To Haves

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
• Experience using CRM or registration systems.
• Ability to explain complex eligibility and documentation requirements clearly and supportively.
• Experience supporting families from diverse backgrounds.
• Bilingual skills.

Responsibilities

• Serve as a primary point of contact for prospective and enrolled families by phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Process registrations accurately, including billing, scheduling, and account setup.
• Follow up with prospective families to support enrollment completion and continued engagement.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Explain subsidy eligibility, application, recertification, and documentation requirements to families.
• Support families in completing enrollment steps coordinated with childcare assistance and subsidy programs.
• Track subsidy-related registration progress and proactively communicate next steps to families.
• Maintain current knowledge of subsidy policies, deadlines, and family requirements.
• Track registration activity and generate reports using CRM and registration systems.
• Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Benefits

• Employer-paid childcare for children enrolled in the program on the days and during the hours worked.
• Telehealth, vision, and dental coverage.
• 401(k) for eligible employees.
• Paid sick time.
• On-demand pay.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED