Customer Experience- Inside Sales

Ductworks HVAC Services•Southington, CT

13d•Onsite

About The Position

Snazzy, a growing family-owned Connecticut company providing heating, cooling, electrical, and plumbing services, is hiring a full-time Customer Experience & Inside Sales Specialist in Southington, CT. This role combines incoming customer calls, service appointment scheduling, customer support, inside sales, relationship building, and growth of the Comfort Club maintenance membership program. The specialist will connect with existing and prospective customers, explain preventative maintenance memberships, support service bookings, and contribute toward individual and team sales goals. Base compensation is paired with performance-based incentives. Training on Snazzy’s services, systems, and membership programs will be provided. The role offers professional development and potential career advancement as the company grows.

Requirements

Excellent communication skills and enjoyment of connecting with people.
Confidence, personable manner, and comfort initiating conversations.
Interest in sales, business development, and customer relationship management.
Self-motivated, goal-oriented approach and motivation by measurable results.
Comfort recommending services, handling objections, and asking for the sale.
Comfort answering incoming calls and making proactive outbound sales calls.
Organization, attention to detail, and ability to manage multiple priorities.
Technology skills and comfort learning new software and systems.
Dependability, positivity, and willingness to contribute to a team.

Nice To Haves

Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
Recent college graduates are encouraged to apply.
Previous experience in sales, customer service, hospitality, or relationship management is a plus.

Responsibilities

Proactively contact existing customers to introduce and sell Comfort Club maintenance memberships.
Explain preventative maintenance benefits and help homeowners select an appropriate membership.
Build customer relationships through outbound calls, follow-up, and personalized communication.
Identify opportunities to introduce customers to the company’s heating, cooling, electrical, and plumbing services.
Follow up on membership renewals, expired memberships, and prospective customers.
Work toward individual and team sales goals.
Answer incoming customer calls professionally and confidently.
Assist customers with questions, service requests, and appointment scheduling.
Convert incoming inquiries into booked service appointments.
Coordinate daily service schedules and communicate with customers.
Maintain accurate customer records, appointments, and follow-up activities using company software.
Collaborate with sales, service, and management teams to support company growth.