Sales Experience Manager - SoHo

Richemont•New York, NY

About The Position

The Sales Experience Manager leads business development and client relationship strategies for the Cartier SoHo boutique, drives sales and care service teams toward targets, and works with boutique, regional, and corporate partners to support boutique performance. The role also develops the team through coaching, training, recruiting, and performance management, while upholding Cartier’s standards and fostering a collaborative boutique environment.

Requirements

8–10 years of management experience, especially in luxury retail or hospitality.
Experience managing direct reports.
Availability to work retail hours, including weekends, and travel for training and client events as needed.
Strong leadership skills.
Excellent analytical, organizational, and interpersonal communication skills.
Enthusiasm when working with clients and colleagues.
Entrepreneurial spirit and ability to develop business and build long-lasting client relationships.
Creativity in motivating and developing a team.
Collaborative approach and ability to foster a united work environment with a can-do attitude.
Strong understanding of internal and external client service needs and priorities.
Attention to detail and ability to manage multiple tasks accurately.
Ability to work in a fast-paced, evolving environment.
Intellectual curiosity and passion for learning.

Nice To Haves

Bachelor’s degree in a business-related field.
Additional language skills.
Previous experience with SAP.

Responsibilities

Develop excellent client relationships and create memorable experiences for clients and boutique visitors.
Drive the sales and care service team to achieve or exceed sales targets and KPIs.
Assess local market opportunities and implement proactive sales and client strategies.
Partner with boutique leadership and the team on CRM initiatives, including client outreach, data capture, and repurchase rates.
Lead networking activities and develop prestige partnership and VIP client strategies.
Serve as the point of contact for visiting stylists and press photo shoots in partnership with the PR team.
Support sales and care service teams in resolving escalated client matters.
Determine, communicate, and monitor individual and team KPIs with boutique management.
Collaborate with corporate departments to communicate business opportunities, needs, and key messages.
Lead or delegate boutique projects, including inventories and audit preparation.
Partner with the Operations Manager on operational fluidity and controllable operating expenses, including monitoring, analysis, and action plan recommendations.
Prepare regular sales reporting and analysis, including monthly qualitative business development reports.
Participate in daily boutique setup and breakdown for opening and closing as needed.
Motivate and support boutique staff and conduct team meetings about Maison strategies, targets, client experience, competitive landscape, and industry news.
Educate and inspire the boutique team with Maison knowledge and industry information.
Perform administrative and HR tasks, including commission accuracy checks, scheduling, payroll, and overtime management.
Recruit and maintain a talent pipeline.
Identify training and coaching opportunities and partner with boutique management and corporate partners to implement development plans.
Lead performance management through regularly scheduled individual meetings and biannual performance reviews.
Assess employee potential and propose development opportunities with boutique management, HR, and Career Committees.
Uphold Cartier standards and foster a positive, productive, and collaborative boutique environment.