Sales Experience Manager - Dallas
About The Position
The Sales Experience Manager leads business development for the boutique by creating and developing relationships through client interactions, driving sales and care service teams to meet or exceed targets, and implementing client and sales strategies. The role partners with boutique leadership and corporate departments to achieve business objectives, develop prestige partnerships and VIP client strategies, support escalated client matters, coordinate projects and reporting, and help maintain smooth boutique operations. The manager motivates and develops boutique staff through team meetings, training, coaching, performance management, recruitment, and talent development. The role also handles administrative and HR responsibilities, including commission accuracy, scheduling, payroll, and overtime management. As a Maison Ambassador, the manager upholds Cartier standards and fosters a positive, collaborative boutique environment.
Requirements
- Required experience managing direct reports.
- 8–10 years of management experience, especially in luxury retail or hospitality.
- Availability to work retail hours, including weekends, and travel for training and client events as needed.
- Strong leadership skills.
- Excellent analytical, organizational, and interpersonal communication skills.
- Enthusiastic approach to clients and colleagues.
- Entrepreneurial spirit to develop business and build long-lasting client relationships.
- Creativity in motivating and developing a team.
- Collaborative approach and ability to foster a united work environment with a can-do attitude.
- Strong understanding of internal and external client-service needs and priorities.
- Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
- Ability to work in a fast-paced, evolving environment.
- Intellectual curiosity and passion for learning.
Nice To Haves
- A bachelor's degree in a business-related field.
- Additional language skills.
- Previous experience with SAP.
Responsibilities
- Lead business development by creating and developing client relationships through boutique interactions.
- Create memorable moments for clients and boutique visitors.
- Drive sales and care service teams to achieve or exceed sales targets and KPIs.
- Assess local market opportunities and implement proactive sales strategies.
- Develop client strategies that build genuine relationships and increase business opportunities.
- Partner with boutique leadership and the team on CRM efforts, including client outreach, data capture, and repurchase rate.
- Lead and promote networking activities for the boutique team.
- Serve as the point of contact for visiting stylists and press photo shoots in partnership with the PR team.
- Develop Prestige Partnership strategies to increase prestige sales and further develop the VIP client strategy.
- Support sales and care service teams with escalated client matters and help ensure optimal solutions.
- Determine, communicate, and monitor individual and team KPIs with fellow Boutique Management.
- Collaborate with corporate departments to communicate key messages, business opportunities, and needs.
- Lead or delegate boutique projects, including inventories and audit preparation.
- Partner with the Operations Manager on operational fluidity and controllable expenses, including monitoring, analysis, and action plan recommendations.
- Prepare regular sales reporting and analysis, including monthly qualitative business-development reports.
- Participate in daily boutique setup and breakdown for opening and closing as needed.
- Motivate and support boutique staff.
- Conduct regular team meetings to communicate Maison strategies, boutique targets, client experience practices, competitive landscape, and industry news.
- Educate and inspire the team with Maison knowledge and information about the competitive landscape and industry news.
- Perform administrative and HR tasks, including commission accuracy checks, scheduling, payroll, and overtime management.
- Recruit actively and maintain a talent pipeline.
- Identify sales-team training and coaching opportunities and develop and implement coaching and training plans with boutique management and corporate partners.
- Lead performance management through regularly scheduled individual meetings, including biannual performance reviews.
- Assess employee potential and propose development opportunities with boutique management, HR, and Career Committees.
- Uphold Cartier standards and foster a positive, productive, and collaborative boutique environment in person and by telephone.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Access to the employee assistance program.
- Volunteer days off.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
