Direct Sales Manager - Dallas, TX
About The Position
The Direct Sales Manager manages a team selling multi-line insurance products to prospective customers, primarily through inbound calls. The role oversees day-to-day team operations, holds team members accountable to organizational objectives and processes, and works to improve sales performance, customer experience, quality, efficiency, and compliance. The position is based in Dallas, Texas, with a hybrid work arrangement for employees who live within 50 miles of a Farmers corporate office: at least three days in the office and up to two days working virtually. Applicants who live farther away may also be considered. The role requires a high school diploma or equivalent and a Property & Casualty insurance license upon hire. A bachelor’s degree and people leadership experience are preferred. At least five years of sales and call center experience are required, preferably in direct sales. The work is performed in an indoor, climate-controlled office or an approved virtual work location, with rare, if any, travel.
Requirements
- High school diploma or equivalent.
- Property & Casualty insurance license required upon hire.
- At least five years of sales and call center experience.
- Excellent judgment and decision-making skills.
- Effective interpersonal skills.
- Ability to influence internal and/or external constituents.
- Ability to seek and acquire knowledge in the area of specialty.
- Ability to inspire and develop staff.
- Ability to coach others in selling techniques.
- Demonstrated problem-solving skills.
- Strong technical aptitude.
Nice To Haves
- Bachelor’s degree.
- People leadership experience.
- Direct sales experience.
Responsibilities
- Monitor daily, weekly, and monthly team performance in sales, customer experience, quality, efficiency, and compliance through call listening, side-by-sides, and one-on-one coaching.
- Recommend actions to address performance deficiencies.
- Work with the manager to create and implement sales and operational plans that improve team performance and develop individual team members’ skills.
- Ensure team members meet individual and team performance goals.
- Implement performance management, including corrective action when applicable.
- Inform leadership of team performance.
- Manage daily team operations, including timecards, work schedules, lunches, breaks, and appropriate system access.
- Communicate company strategies related to products and philosophies, and ensure the team understands them.
- Work with the manager to investigate and resolve escalated customer issues in a timely manner.
- Perform other duties as assigned.
Benefits
- Competitive salary commensurate with experience, qualifications, and location.
- Bonus opportunity based on company and individual performance.
- 401(k).
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Health Savings Account and Flexible Spending Accounts.
- Life insurance.
- Paid time off.
- Paid parental leave.
- Tuition assistance.
- Meaningful volunteer projects.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
