Direct Sales Manager - Dallas, TX

Farmers Insurance • Dallas, TX

2d • Hybrid

About The Position

The Direct Sales Manager manages a team selling multiline insurance products to prospective customers, primarily through inbound calls. The manager leads daily operations and holds team members accountable for organizational objectives, initiatives, and processes. The role is based in Dallas, Texas, and uses a hybrid work arrangement for employees living within 50 miles of a Farmers corporate office: at least three days in the office and up to two days virtually. Applicants living farther away may still be considered.

Requirements

• High school diploma or equivalent.
• Property and Casualty insurance license required upon hire.
• At least five years of sales and call center experience.
• Excellent judgment and decision-making skills.
• Effective interpersonal skills.
• Ability to influence internal and/or external constituents.
• Willingness to acquire knowledge in the area of specialty.
• Ability to inspire and develop staff.
• Ability to coach others in selling techniques.
• Demonstrated problem-solving skills.
• Strong technical aptitude.

Nice To Haves

• Bachelor’s degree preferred.
• Direct sales experience preferred.
• People leadership experience preferred.

Responsibilities

• Monitor daily, weekly, and monthly team performance, including sales, customer experience, quality, efficiency, and compliance, using active call listening, side-by-side observation, and one-on-one coaching.
• Recommend actions to address performance deficiencies.
• Work with the manager to create and implement sales and operational plans that improve team performance and develop individual team members’ skills.
• Ensure team members meet individual and team performance goals.
• Implement performance management, including corrective action when applicable.
• Inform leadership about team performance.
• Manage daily team operations, including timecards, work schedules, lunches, breaks, and appropriate system access.
• Communicate company strategies related to products and philosophies, and ensure the team understands them.
• Work with the manager to investigate and resolve escalated customer issues in a timely manner.
• Perform other duties as assigned.

Benefits

• Competitive salary commensurate with experience, qualifications, and location.
• Bonus opportunity based on company and individual performance.
• 401(k).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings and Flexible Spending Accounts.
• Life insurance.
• Paid Time Off.
• Paid parental leave.
• Tuition assistance.
• Meaningful volunteer projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED