Sales Experience Manager - Dallas

Richemont • Dallas, TX

2d

About The Position

The Sales Experience Manager leads business development for the boutique by building client relationships, driving sales and care service performance, and implementing client and prestige partnership strategies. The role works closely with boutique leadership, corporate departments, and regional partners to support boutique success, monitor performance, manage projects and operating expenses, and prepare sales analyses and reports.

The manager motivates and develops boutique staff through team communications, coaching, training, recruitment, performance management, and talent development. The role also handles administrative and HR tasks such as scheduling, payroll, commission checks, and overtime management. As a Maison Ambassador, the manager upholds Cartier standards and fosters a positive, collaborative boutique environment.

Requirements

• 8–10 years of management experience, especially in luxury retail or hospitality.
• Experience managing direct reports.
• Availability to work retail hours, including weekends, and travel for training and client events as needed.
• Strong leadership skills.
• Excellent analytical, organizational, and interpersonal communication skills.
• Enthusiasm in working with clients and colleagues.
• Entrepreneurial spirit to develop business and build long-lasting client relationships.
• Creativity in motivating and developing a team.
• Collaborative approach and ability to foster a united work environment with a can-do attitude.
• Strong understanding of internal and external client service needs and priorities.
• Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
• Ability to work in a fast-paced, evolving environment.
• Intellectual curiosity and passion for learning.

Nice To Haves

• Bachelor’s degree in a business-related field.
• Additional language skills.
• Previous experience with SAP.

Responsibilities

• Lead boutique business development and create excellent client relationships through memorable experiences.
• Drive the sales and care service team to achieve or exceed sales targets and KPIs.
• Assess local market opportunities and implement effective sales and client strategies.
• Partner with boutique leadership and staff on CRM, client outreach, data capture, repurchase rates, and store objectives.
• Lead boutique networking activities and serve as a point of contact for visiting stylists and press photo shoots in partnership with PR.
• Develop prestige partnership strategies and further the VIP client strategy.
• Support sales and care service teams in resolving escalated client matters.
• Determine, communicate, and monitor individual and team KPIs with boutique management.
• Collaborate with corporate departments to communicate business opportunities, needs, and key messages.
• Lead or delegate boutique projects, including inventories and audit preparation.
• Partner with the Operations Manager on operating expenses, monitoring, analysis, and recommendations to optimize controllable costs.
• Prepare sales reporting and analysis, including monthly qualitative business development reports.
• Participate in boutique opening and closing setup and breakdown as needed.
• Motivate and support boutique staff and communicate brand initiatives, Maison knowledge, targets, client experience practices, competitive landscape, and industry news.
• Perform administrative and HR duties, including commission accuracy checks, scheduling, payroll, and overtime management.
• Recruit actively and maintain a talent pipeline.
• Identify sales-team training and coaching opportunities and develop and implement plans with boutique management and corporate partners.
• Lead performance management through regular individual meetings and biannual performance reviews.
• Assess employee potential and propose development opportunities with boutique management, HR, and Career Committees.
• Uphold Cartier standards and maintain an approachable, professional image and demeanor.
• Create a positive, productive, and collaborative boutique environment in person and by telephone.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed