Sales Executive

Marriott•Panama City, FL

11d

About The Position

The Sales Executive responds to guest calls, requests, questions, and concerns, contacting the appropriate department as needed to resolve issues. The role uses sales techniques, including up-selling, to maximize revenue while maintaining guest loyalty to Marriott, and may provide complimentary gifts to guests. Responsibilities also include promoting the brand, processing Marriott Rewards point redemptions, handling reservation requests and changes by phone, fax, or mail, and entering rewards information into reservation software. The position performs general office duties to support Sales & Marketing. The Sales Executive supports management in training and motivating employees and serves as a role model. The role follows company policies and procedures, maintains professional appearance and confidentiality, protects company assets, welcomes guests, anticipates and addresses service needs, and communicates professionally. The position develops positive working relationships, supports team goals, monitors others' adherence to quality standards, and performs other reasonable duties as requested by Supervisors. It requires reading and visually verifying information and moving, lifting, carrying, pushing, pulling, or placing objects weighing up to 10 pounds without assistance.

Requirements

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.
No supervisory experience required.
No license or certification required.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.

Responsibilities

Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
Use sales techniques, including up-selling, to maximize revenue while maintaining guest loyalty.
Determine and provide complimentary gifts to guests for their patronage.
Promote awareness of the brand image internally and externally.
Process requests to redeem Marriott Rewards points.
Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Enter Marriott Rewards information into the appropriate software when taking guest reservations.
Answer, record, and process guest calls, requests, questions, and concerns.
Perform general office duties supporting Sales & Marketing, such as filing, emailing, typing, and faxing.
Assist management in training and motivating employees and serve as a role model.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to other employees' concerns.
Monitor others' performance to ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.