Sales Executive Service Support II

Embraer•Melbourne, FL

About The Position

The Sales Executive Service Support II acts in the executive area of Embraer’s Services and Support business units. The role supports opening new markets, building customer loyalty, strategic and operational marketing, developing relationships with key market players and stakeholders, and directing the sales process for products and services developed, manufactured, and supported by Embraer. The position executes Embraer’s internal services sales process, identifies opportunities in an assigned territory, and manages sales of Services and Support products and services. It monitors customer negotiations, supports contract documentation, and collaborates with Customer Support, Product Marketing, Service & Support, and Corporate Communication to promote the brand and improve customer satisfaction. The role also uses Embraer’s CRM tools and follows corporate programs, compliance guidelines, and the code of ethics. The position requires a BA or BS in Aeronautical Engineering, Aviation, Economics, Business Administration, or an equivalent field. The posting prefers at least two years of sales experience in a specialized sales or business-development discipline within aerospace, and notes that an internship in Sales Engineering, Contracts, or Programs is desirable. Travel is required 25%–30% of the time.

Requirements

BA or BS degree in Aeronautical Engineering, Aviation, Economics, Business Administration, or an equivalent field.
Preferably at least 2 years of sales experience in a specialized functional discipline in sales and business development within the aerospace industry.
Ability to travel 25%–30% of the time.
Preferably, knowledge of the aerospace and sales market, including operations such as maintenance, competitors, and products.
Understanding of financial market principles.
Excellent sales management skills.
Ability to analyze customer demands.
Knowledge of marketing analysis and sales techniques.
Ability to collect information, identify and analyze technical issues in the role’s area, and support and contribute to multidisciplinary issue analysis.
Knowledge of sales finance fundamentals, financial projections, and analysis.
Business plan preparation skills.
Knowledge of aeronautical market trends.
Negotiation and presentation techniques.
People management skills.
Strong skills with MS Office tools, including Word, Excel, PowerPoint, and Access.
Commitment to company values and compliance with department norms, policies, directives, and procedures.

Nice To Haves

Internship in Sales Engineering, Contracts, or Programs.

Responsibilities

Execute all phases of Embraer’s internal services sales process.
Identify sales opportunities and build relationships within an assigned territory.
Execute and control the sale of Embraer Services and Support products and services.
Monitor the development of customer negotiations.
Support the contracts area in preparing documents related to service sales.
Work with Customer Support and other related areas to ensure and increase customer satisfaction.
Partner with Product Marketing, Service & Support, and Corporate Communication teams to promote the Embraer brand.
Use Embraer’s CRM tools and act in accordance with corporate programs and guidelines.
Follow Embraer’s compliance guidelines and code of ethics.
Develop relationships with key contacts, stakeholders, and decision makers at portfolio customers.
Develop relationships with market participants, including competitors, partners, suppliers, and service providers.
Incorporate Lean and P3E processes and concepts into daily activities.
Ensure the reliability and quality of information, maintain necessary internal and external contacts, suggest process improvements, protect confidential and proprietary information, and satisfy work schedule requirements.
Perform other duties as assigned.