Sales Executive Service Support II

Embraer•Melbourne, FL

About The Position

The Sales Executive Service Support II works in Embraer’s Services and Support business units to open new markets, build customer loyalty, conduct strategic and operational marketing, develop relationships with key market participants, and direct the sales process for Embraer-developed, manufactured, and supported products and services. The role executes the internal sales process for Embraer services, identifies opportunities in an assigned territory, manages sales activity and client negotiations, and supports the preparation of service-sale documents. It also works with Customer Support and other teams to promote customer satisfaction and collaborates with Product Marketing, Service & Support, and Corporate Communications to promote the Embraer brand. The position uses Embraer CRM tools and follows corporate programs, compliance guidelines, and the code of ethics. It requires travel 25%–30% of the time. Employees are expected to follow company values and departmental policies, incorporate Lean and P3E concepts into daily work, maintain reliable information and necessary contacts, suggest process improvements, protect confidential and proprietary information, and meet work-schedule requirements. Other duties may be assigned.

Requirements

Bachelor’s degree required in Aeronautical Engineering, Aviation, Economics, Business Administration, or equivalent.
Knowledge of the aerospace and sales markets, including operations such as maintenance, competitors, and products, preferred.
Understanding of financial market principles.
Sales management skills.
Ability to analyze customer demands.
Knowledge of marketing analysis and sales techniques.
Ability to collect information and identify and analyze technical issues in the employee’s area, and to support multidisciplinary issue analysis.
Knowledge of sales finance fundamentals, financial projections, and analysis.
Ability to prepare business plans.
Knowledge of aeronautical market trends.
Negotiation and presentation techniques.
People management skills.
Strong skills with MS Office tools, including Word, Excel, PowerPoint, and Access.
Ability to travel 25%–30% of the time.

Nice To Haves

At least 2 years of sales experience in a specialized functional discipline in sales and business development within the aerospace industry preferred.
Internship in Sales Engineering, Contracts, or Programs desirable.

Responsibilities

Execute all phases of Embraer’s internal sales process for services.
Identify sales opportunities and build relationships within an assigned territory.
Execute and control sales of Embraer Services and Support products and services.
Monitor the development of client negotiations.
Support the contracts area in preparing documents related to service sales.
Work with Customer Support and related areas to ensure and increase customer satisfaction.
Partner with Product Marketing, Service & Support, and Corporate Communications to promote the Embraer brand.
Use Embraer CRM tools and comply with corporate programs and guidelines.
Follow Embraer compliance guidelines and code of ethics.
Develop relationships with key contacts, stakeholders, and decision makers at portfolio customers.
Develop relationships with market participants, including competitors, partners, suppliers, and service providers.
Incorporate Lean and P3E processes and concepts into daily activities.
Ensure the reliability and quality of information and maintain necessary internal and external contacts.
Suggest improvements to processes and procedures.
Protect confidential and proprietary documents and information.
Meet work-schedule requirements and perform other duties as assigned.