Sales Development Representative

National Funding•Orlando, FL

19d•Onsite

About The Position

The Sales Development Representative is an entry-level role and the first point of contact for potential clients seeking small-business loans through National Funding’s digital lending platform. The representative makes and answers calls to loan applicants using an automated dialer, qualifying applicants and collecting basic information to determine whether they may qualify for a National Funding program. The role handles approximately 200–300 calls daily and supports the sales process by answering application questions, collecting required loan documents, and providing pertinent information to the credit team to help streamline credit approval. The position is onsite in Maitland, Florida, and is scheduled full time, Monday through Friday. Compensation is $49,920 per year, based on hourly pay of $24.00, plus monthly commissions. First-year total compensation potential is stated as $75,000 or more.

Requirements

High school diploma required.
Strong, confident telephone presence, including the ability to guide calls and establish a relationship with potential clients at first contact.
Independent, proactive, goal-oriented mindset and a clear sense of urgency.
Strong follow-up and organizational skills.
Ability to perform basic calculations and mathematical tasks.
Strong attention to detail and ability to multitask and prioritize effectively.
Proficiency in Microsoft Office.
Professional demeanor and excellent phone etiquette.
Effective verbal, written, and listening communication skills.
Strong interpersonal skills and a customer-focused approach.
Ability to collaborate with all levels of the organization and adapt to changing priorities.
Ability to work a flexible schedule.

Nice To Haves

Undergraduate degree.
Experience with CRM software such as Salesforce.

Responsibilities

Engage with loan applicants through high-volume outbound calling, texting, and emailing.
Build rapport and trust with potential clients by providing responsive service and understanding their needs.
Listen to customer questions and provide knowledgeable, helpful answers that encourage completion of the application package.
Qualify applicants and collect complete, accurate customer information and other necessary details.
Enter information accurately in the designated database and maintain clear records of conversations.
Answer questions about loan applications, collect required loan package documents, and present pertinent information to the credit team.
Follow communication scripts and professionally and honestly advertise products while adhering to regulatory standards.
Maintain product knowledge and stay informed about company products, services, and industry trends through ongoing training.
Protect the confidentiality of customer personally identifiable information and company records.