Sales Development Representative
About The Position
Scratch is hiring a Sales Development Representative to connect with veterinary hospitals, clinics, and practice groups and explain how Scratch Checkout can simplify payment processing, increase client satisfaction, and improve practice cash flow. The role involves outbound prospecting, responding to inbound interest, educating veterinary professionals about Scratch’s payment platform and financing options, and building relationships with busy practices. The position calls for resilience, empathy, and a solutions-oriented approach, with a focus on creating qualified pipeline and booking meetings and product demonstrations for Account Executives. The sales team works collaboratively with veterinary practices to improve access to care and streamline payment workflows. Scratch provides sales enablement tools, industry insights, and collaborative mentorship. The role follows a hybrid model based at the Pasadena office, with in-office work expected Tuesday through Thursday, and periodic travel—approximately quarterly—for industry events, trade shows, and visits to veterinary clinics.
Requirements
- Previous sales experience, ideally in the FinTech industry.
- Ability to understand and clearly communicate technology solutions to non-technical audiences.
- Previous success meeting or exceeding quotas in a Sales Development Representative, Inside Sales Representative, Account Executive, or similar role.
- Experience with HubSpot, Gong, and Google Workspace.
- Excellent communication, relationship-building, and negotiation skills.
- Entrepreneurial, self-starter mindset and outstanding time management skills.
- Ability and willingness to travel approximately quarterly for industry events, trade shows, and field visits to key veterinary clinics.
- Ability to work in a hybrid model from the Pasadena office, with Tuesday through Thursday in-office work expected.
Nice To Haves
- Bachelor’s degree in Business, Marketing, or a related field.
- At least 1 year of outbound B2B SaaS sales experience.
- Prior experience in a fast-paced startup environment or high-growth company.
Responsibilities
- Promote Scratch Checkout to veterinary hospitals, clinics, and practice groups through phone, email, and social outreach.
- Learn and communicate the value proposition and benefits of Scratch’s payment platform and financing options.
- Generate and qualify leads through cold calls, targeted email campaigns, and account research.
- Book meetings and product demonstrations for Account Executives with qualified prospects.
- Maintain accurate outreach and customer records in HubSpot for transparency and pipeline management.
- Stay informed about veterinary industry trends, payment technology developments, and competitor offerings.
- Travel periodically, approximately quarterly, to veterinary conferences, industry trade shows, and partner clinics to foster sales opportunities.
- Bring a positive, proactive, results-oriented attitude to calls and meetings.
- Meet or exceed pipeline creation and meeting-setting metrics.
Benefits
- Unlimited PTO.
- Covered healthcare.
- Flex benefits.
- 401(k) matching.
- Cell plan reimbursement.
- Monthly recognition opportunities.
- Continuous learning resources.
- Equity retention program.
- Generous parental leave.
- Equity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
