Sales Development Representative-West Coast

Learning Without Tears•,

About The Position

Learning Without Tears (LWT) is a family-owned company that provides education products, professional learning, and digital resources for educators and children. The company describes itself as mission-driven and values innovation, collaboration, diversity, equity, inclusion, and belonging. The supplied description identifies the role as Sales Development Representative-West Coast, but the responsibilities describe a Sales Operations Coordinator providing administrative and operational support to the sales and customer success teams. Duties include supporting sales operations, maintaining Salesforce data, managing support queues, and collaborating on special projects.

Requirements

Expertise with MS Office.
Excellent verbal and written communication skills.
Excellent organizational skills and the ability to handle multiple projects while completing quality work on time.
Excellent attention to detail.
Ability to work independently with direction and collaboratively with a team.
Strong interpersonal skills when collaborating with coworkers.
Strong problem-solving capabilities.

Nice To Haves

B.A. or B.S. in Business or a related field preferred.
2+ years of Sales Operations experience preferred.
2+ years of experience working with CRM tools such as Salesforce preferred.

Responsibilities

Reconcile sales orders with Salesforce opportunities and work with sales team members to ensure closed-won opportunities are accurate.
Process account, opportunity, and lead reassignments according to standard operating procedures.
Assist in creating and maintaining documented standard operating procedures.
Provide internal and external stakeholders with guidance on workflow best practices and standard operating procedures.
Maintain Salesforce account hygiene by identifying and merging duplicate records with relevant teams.
Create new Salesforce accounts according to standard operating procedures.
Represent Sales Operations in Data Management team meetings and align with best practices.
Fulfill requests to merge Salesforce accounts and contacts according to standard operating procedures.
Monitor and manage the Sales Ops Support Queue, collaborating to resolve cases or escalating them when needed.
Oversee the Data Management Queue and ensure webstore-related cases are escalated appropriately.
Partner with the Rev Ops team to prioritize sales team needs, devise solutions, and drive projects to completion.
Participate in special projects, including system implementations, process improvements, and sales initiatives.

Benefits

Medical insurance
Prescription coverage
Dental insurance
Vision insurance
Short- and long-term disability insurance
Life insurance
Paid family leave
Pet insurance
Standing desks
Flexible scheduling
Company picnics, health and wellness fairs, Turkey Fry, Yankee swap, pizza and happy hour Fridays, milestone and birthday celebrations, and other surprises