Sales Development Representative

Service Management Group (SMG)•Kansas City, MO

11d•Remote

About The Position

SMG is hiring a Sales Development Representative to help create new business opportunities across industries including restaurants, retail, healthcare, and consumer services. The role is an early point of contact for prospective customers: starting conversations, learning about customer challenges, and connecting those needs with SMG’s solutions to create qualified sales opportunities. The position is fully remote, with a preference for candidates based in the Kansas City area. The role includes a structured 30/60/90-day ramp, regular coaching, and opportunities to practice outreach and learn from experienced sales teammates. As skills and results grow, the representative will take on increasing ownership of their pipeline and sales development work. SMG describes itself as remote-first, with a connected culture centered on listening, ownership, collaboration, and continuous improvement.

Requirements

Strong written and verbal communication skills and confidence starting conversations.
Curiosity about businesses, customers, and buying decisions.
Resilience and the ability to persist after hearing “not right now.”
Organization, attention to detail, and the ability to manage follow-ups.
Comfort working toward clear goals in a quota-driven environment.
Willingness to test new approaches, continue developing, and ask for feedback.

Nice To Haves

Up to 2 years of experience in sales, business development, lead generation, or another customer-facing role; candidates may also be starting their sales career.
A bachelor’s degree is preferred; equivalent experience will also be considered.
Experience with SaaS, outbound prospecting, Salesforce, Outreach, or similar tools.

Responsibilities

Research target accounts to understand their business, priorities, buyers, and potential needs.
Identify the right people to contact and create relevant, personalized outreach.
Start conversations through outbound calls, email, social outreach, and lead follow-up.
Qualify prospective customers, schedule discovery meetings, and provide clear handoffs to Sales Executives.
Work with sales leaders and teammates to prioritize accounts and improve outreach.
Manage activity and account information in Salesforce, Outreach, and other prospecting and AI-enabled tools.
Help create new business opportunities across restaurants, retail, healthcare, and consumer services.