Sales Development Representative - MailChimp

MarketStar•MarketStar SLC, UT

8d•$40,000 - $45,000•Hybrid

About The Position

MarketStar is seeking an experienced Sales Development Representative to represent Mailchimp, a leading SaaS email marketing company. The role focuses on identifying and qualifying potential sales opportunities, managing inbound and outbound communications, and directing leads to the appropriate sales team members across different channels. The position is based in Salt Lake City, Utah, with a hybrid work arrangement.

Requirements

At least 1 year of business sales experience; technology or software experience is a plus.
Strong verbal and written communication skills.
Excellent interpersonal skills and a customer-centric mindset.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Willingness to learn and adapt to new processes and procedures.
Motivation and a positive, professional attitude, with an interest in making an impact in a scaling business.

Nice To Haves

Technology or software sales experience.

Responsibilities

Identify and qualify potential sales opportunities through inbound communication channels.
Manage incoming calls, web forms, and chat requests from existing or prospective customers; gather relevant information and determine the nature of their needs.
Resolve customer queries using relevant content or redirect requests to the appropriate team.
Qualify and route leads or calls to the appropriate sales agent, handling objections to advance the sales process.
Address customer inquiries and concerns courteously and patiently, providing a customer-centric experience and professional handovers to inside sales representatives.
Meet relevant key performance indicators for handling incoming lead volume while maintaining high qualification standards.
Collaborate with sales teams on lead quality and conversion.