Sales Development Representative – MailChimp (Spanish Speaking)

MarketStar•Salt Lake City, UT

10d•Hybrid

About The Position

MarketStar is seeking an experienced Sales Development Representative to represent a leading SaaS email marketing company. The role focuses on identifying and qualifying sales opportunities, managing inbound and outbound communications, and routing leads to the appropriate sales team members across different channels. This position is based in Salt Lake City, Utah, and is hybrid. The representative manages incoming calls, web forms, and chat requests from existing and prospective customers; gathers information to determine their needs; resolves inquiries using relevant content or redirects them to the appropriate team. The role also involves qualifying and routing leads, handling objections, providing a courteous and customer-focused experience, and coordinating with inside sales representatives and sales teams on lead quality and conversion. Performance is measured against KPIs for handling lead volume while maintaining high qualification standards.

Requirements

At least 1 year of business sales experience.
Fluent in Spanish and English, with strong written and verbal communication skills in both languages.
Strong written and verbal communication skills.
Excellent interpersonal skills and a customer-centric mindset.
Ability to work in a fast-paced environment while handling multiple tasks simultaneously.
Willingness to learn and adapt to new processes and procedures.
Motivation and a positive, professional approach.

Nice To Haves

Technology or software sales experience.

Responsibilities

Identify and qualify potential sales opportunities through inbound communication channels.
Manage incoming calls, web forms, and chat requests from existing and prospective customers.
Gather information to determine the nature of customer requirements.
Resolve inquiries using relevant content or redirect requests to the appropriate team.
Qualify and route leads or calls to the appropriate sales agent based on the inquiry or request.
Handle objections to move leads to the next phase of the sales process.
Address customer inquiries and concerns courteously, patiently, and with a customer-centric approach.
Provide professional handovers to inside sales representatives.
Meet KPIs for handling incoming lead volume while maintaining high qualification standards.
Collaborate with sales teams on lead quality and conversion.