Sales Development Representative

SonderMind • Denver, CO

1d • Hybrid

About The Position

SonderMind provides accessible, personalized mental healthcare, using technology to connect patients with in-network therapists and support clinicians in delivering high-quality care. The Sales Development Representative recruits independently licensed, master’s-level therapists and ensures prospective providers meet clinical, educational, and licensure requirements. The role manages inbound and outbound recruiting pipelines, qualifies candidates, and guides prospective providers through recruitment and onboarding. It also works with credentialing colleagues and contributes to SDR hiring and training. Success is measured by monthly and weekly Sales Qualified Lead (SQL) targets, lead-to-SQL conversion, and feedback that improves recruitment and onboarding.

Requirements

• At least 1 year of inside sales or recruitment experience.
• Experience handling high-volume inbound inquiries and generating leads through cold outreach.
• Experience managing many prospective-candidate relationships and moving candidates through a recruitment funnel.
• Self-starter who takes initiative, adapts to changing demands, and stays ahead of recruitment targets.
• Strong attention to detail when verifying qualifications, licensure, and clinical requirements.
• Proficiency with CRM software; Salesforce is preferred.
• Excellent verbal and written communication skills and a professional, positive attitude.
• Strong organizational and time-management skills, including the ability to prioritize recruitment efforts.
• Experience in a fast-paced, high-growth environment requiring adaptability and resilience.

Nice To Haves

• Inside sales or recruitment experience in healthcare or behavioral health.
• Experience with Salesforce.
• Experience with lead-generation tools such as Sales Navigator.

Responsibilities

• Manage inbound and outbound prospect pipelines to maintain a steady flow of provider candidates.
• Conduct prospecting and create outbound campaigns to generate leads, including cold calls and emails tailored to therapist segments.
• Test and refine outreach scripts and strategies to improve efficiency and conversion rates.
• Meet daily and weekly activity expectations across phone, email, and social platforms.
• Screen and qualify providers against licensure, education, and clinical-experience criteria.
• Locate and document providers’ NPI and CAQH numbers for credentialing.
• Update warm-pipeline next steps daily and conduct timely follow-ups.
• Maintain accurate and complete provider records in the CRM.
• Serve as the initial contact for prospective providers and guide them through recruitment and onboarding.
• Ensure recruiting follows applicable legal, ethical, and company requirements for licensure and credentialing.
• Coordinate with the credentialing team to transition recruited providers into the provider group.
• Participate in interviews for new hires and provide input during hiring decisions.
• Assist with onboarding and training new SDRs on outreach, lead management, and provider vetting.
• Own personal quotas, seek feedback, analyze performance, and adapt strategies to improve results.
• Meet or exceed monthly SQL goals, maintain weekly pacing toward warm and cold SQL targets, and achieve strong lead-to-SQL conversion.
• Provide feedback to improve recruitment strategies and provider onboarding processes.

Benefits

• Uncapped commission; anticipated base salary is $54,500 and total on-target earnings are $77,000.
• Flexible hybrid work.
• PTO policy with at least three weeks off per year.
• Free therapy coverage for employees enrolled in company medical plans.
• Medical, dental, and vision coverage, including HSA options with a $1,100 company contribution and FSA options.
• Employer-paid short-term and long-term disability, life, and AD&D coverage.
• Salary-difference coverage for up to seven weeks of short-term disability leave after the required waiting period.
• Eight weeks of paid parental leave, with an additional benefit for qualifying parents also receiving short-term disability, allowing 8–16 weeks of paid leave.
• 401(k) plan with 100% matching, immediately vested, on up to 4% of base salary.
• Annual travel to Denver for the Shift gathering.
• Fourteen company holidays and a company shutdown between Christmas and New Year’s.
• Supplemental life insurance, pet insurance, and commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed