Sales Development Representative

Develop Health • Salt Lake City, UT

18d • $60,000 - $70,000 • Hybrid

About The Position

Develop Health is hiring a Sales Development Representative to call doctors’ offices on behalf of partner pharmacies and help move prior authorization requests forward. When a prescription needs prior authorization, the representative contacts the prescriber’s office to find the person who handles prior authorizations and request needed information, usually clinical notes. They may ask the office to upload or fax notes, or establish how the office prefers to work with Develop Health. The representative also answers and returns callbacks.

This is not a conventional sales role: there are no products to sell. The work uses SDR skills to reach busy offices, communicate requests clearly, and secure a next step so patients can receive medication sooner. Success is measured by fast handling of the calling queue, reaching the appropriate office contact and improving response rates, and accurately logging calls while sharing feedback that helps improve the work.

The role is based in Salt Lake City. It begins remotely and is expected to become hybrid longer-term as the company builds a local hub. The team works an early shift, roughly 7 a.m. to 4 p.m. Mountain Time, to reach East Coast offices. The representative reports to the Sales Development Manager.

Requirements

• At least one year of outbound calling experience as an SDR or BDR, in patient access or scheduling, at a pharmacy or hub, or in another high-volume calling role.
• Strong phone skills: friendly, clear, and persistent without being pushy, with the ability to get assistance from a busy front desk.
• Comfort working to measurable calling metrics, including dials, connects, and conversions.
• Organization and reliability, including consistently logging work and following up as promised.
• Ability to learn and use new tools such as a dialer or CRM quickly.
• Willingness to spend most of the workday on the phone and work an early shift, roughly 7 a.m. to 4 p.m. Mountain Time.
• Ability to work in an evolving team and help shape its processes and tools.

Nice To Haves

• Experience calling medical offices, working at a pharmacy or specialty hub, or working in a medical practice.
• Familiarity with prior authorizations, CoverMyMeds, or electronic health records (EHRs).
• Spanish or another second language.

Responsibilities

• Make outbound calls to provider offices every day while working a prioritized queue.
• Identify who handles prior authorizations at each office and get requests to that person.
• Answer inbound callbacks and return missed calls the same day.
• Log every call outcome in the calling tool, including office preferences and reasons for responding or not responding.
• Make discovery calls to offices that have not responded to learn why and how they would prefer to work with the company.
• Share feedback with the team to improve scripts, faxes, and tools.
• Handle new calling tasks with a first dial within a business day and return callbacks the same day.

Benefits

• Competitive base salary.
• Variable pay tied to the team’s calling metrics.
• Early-stage equity.
• Opportunity to provide feedback on an in-house calling tool that is regularly improved.
• Work that directly supports faster patient access to medication, with room to grow as the team scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed