Sales Development Representative

SonderMind•Denver, CO

2d•Hybrid

About The Position

SonderMind is hiring a Sales Development Representative to recruit independently licensed, master’s-level therapists. The role focuses on generating interest among prospective providers, qualifying them against clinical, educational, and licensure requirements, and meeting performance goals for Sales Qualified Leads. The representative manages inbound and outbound leads, conducts high-volume prospecting, and guides prospective providers through recruitment and onboarding. The role also includes collaboration with credentialing and hiring teams, supporting new SDR onboarding, and continuously improving outreach and recruitment strategies.

Requirements

At least 1 year of inside sales or recruitment experience.
Experience handling high-volume inbound inquiries and generating leads through cold outreach.
Experience managing a large volume of prospective-candidate relationships and moving candidates through a recruitment funnel.
Ability to take initiative, adapt to changing demands, and stay on target.
Strong attention to detail when verifying candidate qualifications, licensure, and clinical requirements.
Proficiency with CRM software; Salesforce is preferred.
Strong communication skills, both verbal and written, with a professional and positive attitude.
Strong organizational and time-management skills.
Experience in a fast-paced, high-growth environment requiring adaptability and resilience.

Nice To Haves

Inside sales or recruitment experience in healthcare or behavioral health.
Experience with Salesforce.
Experience with lead-generation tools such as Sales Navigator.

Responsibilities

Manage a robust pipeline of inbound and outbound provider leads.
Conduct prospecting and create outbound campaigns to generate new leads.
Run outbound email and cold-call campaigns tailored to segments of licensed therapists.
Test and improve outreach scripts and strategies to increase efficiency and conversion rates.
Meet daily and weekly outreach activity metrics across phone, email, and social platforms.
Screen prospective providers for state-specific independent licensure, required education, and sufficient clinical experience.
Locate and document provider NPI and CAQH numbers for credentialing.
Update warm-pipeline next steps daily and complete timely follow-ups.
Maintain accurate and current provider records in the CRM.
Serve as the initial contact for prospective providers and guide them through recruitment and onboarding.
Ensure recruitment follows legal, ethical, and company-specific licensure and credentialing guidelines.
Collaborate with the credentialing team to transition recruited providers into the provider group.
Participate in interviews for new hires and provide input during hiring decision meetings.
Help onboard and train new SDRs in cold outreach, lead management, and provider vetting.
Take responsibility for personal quotas and improvement by seeking feedback, reviewing performance, and adapting strategies.
Meet or exceed monthly SQL goals and maintain weekly pacing for warm and cold SQL targets.
Provide feedback to improve recruitment strategies and provider onboarding.

Benefits

Flexible hybrid work.
Generous PTO policy with a minimum of three weeks off per year.
Free therapy coverage for employees enrolled in company medical plans.
Medical, dental, and vision coverage, with HSA and FSA options.
HSA option includes a $1,100 company contribution.
Employer-paid short-term and long-term disability, life insurance, and AD&D coverage.
Salary-difference coverage for up to seven weeks of short-term disability leave after the required waiting period.
Eight weeks of paid parental leave; eligible parents who also qualify for short-term disability may receive 8–16 weeks of paid leave.
401(k) retirement plan with 100% matching on up to 4% of base salary, immediately vested.
Annual travel to Denver for the Shift gathering.
Fourteen company holidays.
Company shutdown between Christmas and New Year's.
Supplemental life insurance, pet insurance, and commuter benefits.
Uncapped commission.