Sales Development Representative

Scratch • Pasadena, TX

10d • Hybrid

About The Position

Scratch’s Sales Development Representative helps connect veterinary hospitals, clinics, and practice groups with Scratch Checkout, a payment platform that streamlines payment processing and offers financing options. The role educates veterinary professionals on how the platform can improve client satisfaction and practice cash flow, while helping make veterinary care more accessible.

The SDR generates and qualifies leads through outbound outreach and responses to inbound interest, then books meetings and product demonstrations for Account Executives. Success requires resilience, empathy, clear communication, and a solutions-oriented approach when engaging busy veterinary professionals. The role also involves maintaining accurate outreach and customer records, tracking industry and competitor developments, and periodically traveling to industry events and veterinary clinics.

This position follows a hybrid model based in Scratch’s Pasadena office, with in-office work expected Tuesday through Thursday. The role includes quarterly travel approximately and offers a competitive base salary of $70,000–$75,000, with on-target earnings of $80,000–$100,000 plus equity.

Requirements

• Previous sales experience, ideally in the FinTech industry.
• Ability to understand and clearly communicate technology solutions to non-technical audiences.
• Previous success meeting or exceeding quotas in an SDR, Inside Sales Representative, Account Executive, or similar role.
• Experience with modern sales tools, including HubSpot, Gong, and Google Workspace.
• Excellent communication, relationship-building, and negotiation skills.
• Entrepreneurial, self-starter mindset and outstanding time-management skills.
• Ability and willingness to travel approximately quarterly for industry events, trade shows, and visits to key veterinary clinics.
• Ability to work in a hybrid model, with attendance at the Pasadena office Tuesday through Thursday.

Nice To Haves

• Bachelor’s degree in Business, Marketing, or a related field.
• At least 1 year of outbound B2B SaaS sales experience.
• Experience working in a fast-paced startup or high-growth company.

Responsibilities

• Promote Scratch Checkout to veterinary hospitals, clinics, and practice groups through phone, email, and social outreach.
• Learn and communicate the value proposition and benefits of Scratch’s payment platform and financing options.
• Generate and qualify leads through cold calling, targeted email campaigns, and account research.
• Book meetings and product demonstrations for Account Executives with qualified prospects.
• Maintain accurate records of outreach activities and customer information in HubSpot.
• Stay informed about veterinary industry trends, payment technology developments, and competitor offerings.
• Travel periodically, approximately quarterly, to veterinary conferences, industry trade shows, and partner clinics.
• Consistently meet or exceed pipeline-creation and meeting-setting metrics.
• Bring a positive, proactive, results-oriented approach to calls and meetings.

Benefits

• Competitive base salary of $70,000–$75,000 and on-target earnings of $80,000–$100,000, plus equity.
• Unlimited PTO.
• Covered healthcare.
• Flexible benefits.
• 401(k) matching.
• Cell plan reimbursement.
• Monthly recognition opportunities.
• Continuous learning resources.
• Equity retention program.
• Generous parental leave.
• Access to a Pasadena office stocked with snacks and drinks for hybrid work.
• Annual company onsite event, Hub Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed