Sales Development Representative Manager
About The Position
The Sales Development Representative Manager for Workvivo’s AMER and LATAM region owns the performance and development of a regional SDR team responsible for outbound and inbound motions. This hands-on leadership role translates global strategy into regional execution, builds a coaching culture, and partners with Sales and Marketing to deliver consistent, high-quality pipeline. The role supports the launch and positioning of Seer and Workvivo HQ to enterprise CHROs, CTOs, and Internal Communications leaders across two high-growth markets. Workvivo, part of Zoom, is an employee communications and insights platform serving mid-market and enterprise companies globally. The AMER and LATAM SDR team combines structured outbound sequencing into target accounts with managed inbound response, focusing on pipeline quality. The position requires on-site presence two days per week at the Boston, Massachusetts office; remote arrangements are not available.
Requirements
- At least 1 year of experience managing SDR or BDR teams in a B2B SaaS environment, or demonstrated leadership progression (for example, BDR, Senior BDR, or AE) with a track record of delivering pipeline, meeting, and revenue targets.
- Experience leading both outbound and inbound SDR motions and understanding the conversion drivers for each.
- Coaching-first leadership style, with hands-on experience in call reviews, role-plays, and developing representative capabilities.
- Ability to identify high performers, manage performance gaps, and create clear development pathways for SDR talent.
- Strong commercial acumen, including pipeline economics, conversion rates, and data-driven levers affecting SDR performance.
- Experience selling SaaS solutions and working with AI-powered tools and workflows.
- Effective cross-functional communication and experience partnering with Sales, Marketing, and Enablement stakeholders.
- Ability to work in person at the Boston office two days per week.
Responsibilities
- Deliver regional meeting, SQO, and pipeline targets by owning AMER and LATAM SDR performance and focusing on the inputs and behaviors that drive results.
- Translate global SDR strategy into effective regional execution and ensure consistent adoption of playbooks and programs across AMER and LATAM.
- Build a daily coaching culture through call reviews, role-plays, one-on-ones, and live feedback.
- Develop and retain SDR talent by identifying high performers, creating individual development plans, and addressing performance gaps with clear expectations and support.
- Drive consistent outbound and inbound execution across prospecting, sequencing, qualification, follow-up, and handoffs.
- Identify and resolve regional blockers involving process, data, tooling, routing, and skills in partnership with the Global Head and cross-functional teams.
- Partner with Sales and Marketing to improve meeting quality and pipeline conversion and align SDR activity with campaigns and ABM priorities.
- Share regional learnings and insights with the global SDR organization to influence strategy and improve outcomes.
Benefits
- Benefits and options intended to support physical, mental, emotional, and financial health, work-life balance, and community involvement.
- Opportunities to grow, stretch skills, and advance a career in a collaborative, growth-focused environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
