Sales Development Representative Manager
About The Position
As Sales Development Representative Manager for Workvivo's AMER and LATAM region, you will own the performance and development of a regional SDR team across outbound and inbound motions. You will build a coaching culture, translate global strategy into regional execution, and partner with Sales and Marketing to deliver consistent, high-quality pipeline. The team brings Workvivo's expanded offering, including Seer and Workvivo HQ, to enterprise CHROs, CTOs, and Internal Communications leaders across high-growth markets. Workvivo, part of Zoom, is an employee communications and insights platform serving mid-market and enterprise companies globally. The AMER and LATAM SDR team uses structured outbound sequencing into target accounts alongside managed inbound response, focusing on pipeline quality over volume. This hybrid role requires on-site presence three days per week at the Boston, Massachusetts office; remote arrangements are not available.
Requirements
- At least 2 years of experience managing SDR or BDR teams in a B2B SaaS environment, with a track record of delivering pipeline, meeting, and revenue targets.
- Experience leading both outbound and inbound SDR motions and understanding the factors that drive conversion in each.
- A coaching-first leadership approach, with experience listening to calls, running role-plays, and developing representative capability.
- Experience identifying high performers, managing performance gaps, and creating development pathways for SDR talent.
- Strong commercial acumen, including understanding pipeline economics, conversion rates, and data-driven levers that influence SDR performance.
- Effective cross-functional communication and collaboration, including partnering with Sales, Marketing, and Enablement stakeholders.
- Comfort operating in a fast-paced, high-growth environment and bringing structure, accountability, and energy to a team.
- Ability to work in person at the Boston office three days per week.
Responsibilities
- Deliver regional meeting, SQO, and pipeline targets by owning AMER and LATAM SDR performance and focusing on the inputs and behaviors that drive results.
- Translate global SDR strategy into regional execution and ensure consistent adoption of playbooks and programs across AMER and LATAM.
- Build a daily coaching culture through call reviews, role-plays, one-on-ones, and live feedback.
- Develop and retain SDR talent by identifying high performers, creating individual development plans, and addressing performance gaps with clear expectations and support.
- Drive consistent outbound and inbound execution across prospecting, sequencing, qualification, follow-up, and handoffs.
- Identify and resolve regional blockers involving process, data, tooling, routing, and skills, partnering with the Global Head and cross-functional teams.
- Partner with Sales and Marketing to strengthen meeting quality and pipeline conversion and align SDR activity with campaigns and ABM priorities.
- Share regional learnings and insights with the global SDR organization to influence strategy and improve performance across the wider team.
Benefits
- Benefits and options supporting physical, mental, emotional, and financial health.
- Work-life balance support.
- Options to contribute to the community.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
