Sales Desk Manager

Lithia & Driveway•Bryan, TX

4d•Onsite

About The Position

The Sales Desk Manager is an onsite leadership role at Bryan Chrysler Dodge Jeep Ram, a high-volume dealership and part of Lithia & Driveway. The role drives dealership sales performance, profitability, and customer satisfaction by structuring deals, coaching and developing sales professionals, and working closely with Sales Consultants, Finance Managers, and dealership leadership. The position reports to the General Manager. The manager supports the dealership’s growth and profitability while maintaining a customer-focused sales process. Responsibilities include managing deal structure, sales team performance, customer concerns, inventory strategy, forecasting, and operational compliance. Compensation is listed at $135,000–$200,000 per year and may include short- and/or long-term incentives, commission, and bonus based on performance; actual pay may vary based on skills, experience, job-related knowledge, and location.

Requirements

At least 3 years of automotive sales leadership experience in a franchised dealership environment.
Strong experience desking deals and driving dealership profitability.
Proven ability to develop and motivate high-volume sales teams.
Strong understanding of finance, lender programs, and trade appraisals.
High school graduate or equivalent.
At least 18 years of age.

Responsibilities

Desk and structure vehicle transactions to maximize profitability while maintaining a customer-focused approach.
Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction.
Review pricing, trade valuations, lender programs, and payment options.
Assist customers with vehicle selection, negotiations, and deal presentations when needed.
Increase sales volume, gross profit, and customer retention goals.
Monitor showroom traffic, appointments, lead management, and CRM performance.
Develop Sales Consultants through daily engagement and mentorship.
Conduct sales meetings focused on accountability, process improvement, and results.
Collaborate with Finance Managers to ensure smooth transactions and deliveries.
Monitor inventory levels, aging units, and merchandising strategies.
Resolve escalated customer concerns.
Support recruiting, onboarding, and developing top-performing sales talent.
Maintain accurate sales forecasting, reporting, and operational compliance.