Sales Desk Manager

Lithia & Driveway•Frisco, TX

2d•$115,000 - $150,000•Onsite

About The Position

Kia of Frisco, part of Lithia & Driveway, is seeking an experienced Sales Desk Manager to lead from the desk and sales floor. This hands-on sales leadership role focuses on structuring profitable deals, closing customers, developing a customer-focused sales team, and balancing sales volume, gross profit, customer experience, and dealership performance. The manager will work directly with customers and Sales Representatives, guide active deals, coach the team throughout the sales process, and partner with Sales and F&I leadership to improve deal efficiency and profitability. The role is full-time and onsite, reports to the General Manager, and has estimated annual compensation of $115,000–$150,000. The posting also describes eligibility for short-term and/or long-term incentives as part of total compensation, including $41,092.00–$120,000.

Requirements

At least 3 years of automotive retail sales experience.
At least 2 years of automotive sales management, desking, or variable operations experience.
Experience structuring and desking new and pre-owned vehicle transactions.
Experience working TOs, handling objections, negotiating, and closing automotive sales.
Experience coaching Sales Representatives through active deals and the full sales process.
Working knowledge of vehicle pricing, trade appraisals, incentives, financing, and deal profitability.
Experience with dealership CRM and desking systems.
Experience partnering with F&I and sales leadership to maximize deal efficiency and profitability.
Valid driver's license and acceptable driving record.
High school graduate or equivalent.
Must be 18 years or older.

Responsibilities

Desk and structure new and pre-owned vehicle deals to drive sales volume and profitability.
Work with customers and Sales Representatives to overcome objections, negotiate, and close deals.
Lead TOs and step into active deals when additional sales leadership is needed.
Coach Sales Representatives through needs discovery, negotiation, closing, and follow-up.
Manage pricing, trade values, incentives, deal structure, and financing scenarios in partnership with Sales and F&I leadership.
Monitor CRM activity, leads, appointments, follow-up, and showroom opportunities to improve conversion.
Provide real-time coaching and accountability on the sales floor.
Partner with dealership leadership to improve sales processes, closing ratios, gross profit, and overall performance.