Sales Desk Manager

Lithia & Driveway•Wexford, PA

2d•$100,000 - $135,000•Onsite

About The Position

Baierl Chevrolet is seeking a Sales Desk Manager to lead, develop, and inspire its sales team. The role drives dealership sales performance by supporting and leading the daily sales process, structuring vehicle deals, coaching sales associates, and ensuring an exceptional customer experience. The manager supports negotiations, deal desking, inventory management, customer engagement, and sales process compliance while helping the dealership meet profitability and volume objectives. The position reports to the General Sales Manager and is based in Wexford, Pennsylvania. The role offers annual compensation, including a base salary or hourly offset and the opportunity to earn bonuses and commission, with eligibility for short- and/or long-term incentives. The posted compensation ranges are $100,000–$130,000 estimated and $100,000–$135,000 in the Total Rewards section; actual pay may vary based on skills, experience, job-related knowledge, and physical location. The employer describes advancement opportunities across its national network, leadership development and training, and a performance-focused culture. Benefits include medical, dental, and vision plans; paid holidays and PTO; short- and long-term disability; paid life insurance; a 401(k) retirement plan; an employee stock purchase plan; learning resources; vehicle purchase discounts; and wellness programs. Applicants must be high school graduates or equivalent and at least 18 years old. The employer is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

At least 3 years of automotive sales leadership experience in an OEM dealership.
Proven success desking deals and driving sales profitability.
Strong understanding of finance, lender programs, and trade appraisals.
Experience coaching and developing high-performing sales teams.
Excellent leadership, communication, and negotiation skills.
Ability to analyze performance metrics and execute action plans.
Proficiency with CRM, DMS, and automotive desking tools.
Strong customer service, organizational, and problem-solving abilities.
Professional appearance and a customer-focused mindset.
Valid driver's license with an acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Desk and structure vehicle transactions to maximize gross profit while providing competitive, customer-focused deal presentations.
Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction.
Review and approve deal structures, pricing, trade valuations, lender options, and payment scenarios.
Work with customers on vehicle selection, negotiations, trade evaluations, and objection handling when needed.
Help achieve department sales, profitability, customer retention, and CSI goals.
Monitor daily sales activity, appointments, showroom traffic, and lead conversion performance.
Coach, train, and develop Sales Consultants in product knowledge, sales techniques, CRM use, and customer engagement.
Ensure adherence to dealership sales processes, compliance standards, and manufacturer requirements.
Collaborate with Finance Managers to facilitate smooth deal flow and timely vehicle deliveries.
Manage inventory presentation, pricing strategy, aging inventory, and merchandising standards.
Conduct daily sales meetings and performance reviews to promote accountability and results.
Help recruit, onboard, and develop sales talent.
Address escalated customer concerns professionally and work toward positive resolutions.
Maintain accurate sales performance documentation, reporting, and forecasting.
Support dealership leadership with special projects and operational initiatives as needed.
Perform other duties as assigned.