Sales Desk Manager

Lithia & Driveway • Memphis, TN

3d • Onsite

About The Position

The Sales Desk Manager leads and develops the sales team at Hyundai of South Memphis, driving dealership sales performance and helping the dealership meet profitability and volume objectives. The role supports the daily sales process by structuring vehicle deals, coaching Sales Consultants, managing inventory presentation and pricing, and promoting an exceptional customer experience. The manager also supports customer negotiations, sales-process compliance, and smooth coordination with the Finance team.

This is a performance-driven position with estimated annual compensation of $84,000–$144,000, including a base salary or hourly offset and the opportunity to earn bonus and commission. Actual pay may vary based on skills, experience, job-related knowledge, and physical location. A high school diploma or equivalent and age 18 or older are required. The employer is a drug-free workplace and provides reasonable accommodations to enable individuals to perform essential functions.

Requirements

• At least 3 years of automotive sales leadership experience in an OEM dealership.
• Proven success desking deals and driving sales profitability.
• Strong understanding of finance, lender programs, and trade appraisals.
• Experience coaching and developing high-performing sales teams.
• Leadership, communication, and negotiation skills.
• Ability to analyze performance metrics and execute action plans.
• Proficiency with CRM, DMS, and automotive desking tools.
• Strong customer service, organizational, and problem-solving abilities.
• Professional appearance and customer-focused mindset.
• Valid driver's license with an acceptable driving record.
• High school graduate or equivalent.
• At least 18 years old.

Responsibilities

• Desk and structure vehicle transactions to maximize gross profit while presenting competitive, customer-focused deals.
• Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction.
• Review and approve deal structures, pricing, trade valuations, lender options, and payment scenarios.
• Work with customers on vehicle selection, negotiations, trade evaluations, and objection handling when needed.
• Help achieve department sales, profitability, customer retention, and CSI goals.
• Monitor daily sales activity, appointments, showroom traffic, and lead conversion performance.
• Coach, train, and develop Sales Consultants in product knowledge, sales techniques, CRM use, and customer engagement.
• Ensure adherence to dealership sales processes, compliance standards, and manufacturer requirements.
• Collaborate with Finance Managers to facilitate smooth deal flow and timely vehicle deliveries.
• Manage inventory presentation, pricing strategy, aging inventory, and merchandising standards.
• Conduct daily sales meetings and performance reviews to drive accountability and results.
• Help recruit, onboard, and develop sales talent.
• Address escalated customer concerns professionally and work toward positive resolutions.
• Maintain accurate sales documentation, reporting, and forecasting.
• Support dealership leadership with special projects and operational initiatives as needed.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid time off
• Short-term disability
• Long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Learning and training through Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs
• Short-term and/or long-term incentives, including bonus and commission opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED