Sales Desk Manager

Lithia & Driveway•Memphis, TN

4d•$84,000 - $144,000•Onsite

About The Position

The Sales Desk Manager leads and develops the sales team at Hyundai of South Memphis, driving dealership sales performance and supporting the daily sales process. The role structures vehicle deals, coaches Sales Consultants, and helps ensure an exceptional customer experience while supporting dealership profitability and sales-volume objectives. The manager serves as a key resource for the sales team by assisting with negotiations, deal desking, inventory management, customer engagement, and sales-process compliance. This is a performance-driven position with estimated compensation of $84,000–$144,000 annually, including a base salary or hourly offset and the opportunity to earn bonus and commission. Actual compensation may vary based on skills, experience, job-related knowledge, and location.

Requirements

At least 3 years of automotive sales leadership experience in an OEM dealership.
Proven success desking deals and driving sales profitability.
Strong understanding of finance, lender programs, and trade appraisals.
Experience coaching and developing high-performing sales teams.
Strong leadership, communication, and negotiation skills.
Ability to analyze performance metrics and execute action plans.
Proficiency with CRM, DMS, and automotive desking tools.
Strong customer service, organizational, and problem-solving abilities.
Professional appearance and a customer-focused mindset.
Valid driver's license with an acceptable driving record.
High school graduate or equivalent.
Must be 18 years or older.

Responsibilities

Desk and structure vehicle transactions to maximize gross profit while presenting competitive, customer-focused deals.
Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction.
Review and approve deal structures, pricing, trade valuations, lender options, and payment scenarios.
Work with customers on vehicle selection, negotiations, trade evaluations, and objection handling when needed.
Help achieve department sales, profitability, customer-retention, and CSI goals.
Monitor daily sales activity, appointments, showroom traffic, and lead-conversion performance.
Coach, train, and develop Sales Consultants in product knowledge, sales techniques, CRM use, and customer engagement.
Ensure adherence to dealership sales processes, compliance standards, and manufacturer requirements.
Collaborate with Finance Managers to facilitate smooth deal flow and timely vehicle deliveries.
Manage inventory presentation, pricing strategy, aging inventory, and merchandising standards.
Conduct daily sales meetings and performance reviews to drive accountability and results.
Help recruit, onboard, and develop sales talent.
Address escalated customer concerns professionally and work toward positive resolutions.
Maintain accurate documentation, reporting, and sales-performance forecasts.
Support dealership leadership with special projects and operational initiatives as needed.
Perform other duties as assigned.