Sales Desk Manager
Lithia & Driveway•Frisco, TX
•Onsite
About The Position
Kia of Frisco, part of Lithia & Driveway, is seeking an experienced Sales Desk Manager to lead from the desk and on the sales floor. This hands-on sales leadership role focuses on structuring profitable deals, closing customers, developing a customer-focused sales team, and balancing sales volume, gross profit, customer experience, and dealership performance. The position reports to the General Manager and is full-time and onsite.
Requirements
- At least 3 years of automotive retail sales experience.
- At least 2 years of automotive sales management, desking, or variable operations experience.
- Experience structuring and desking new and pre-owned vehicle transactions.
- Experience working TOs, handling objections, negotiating, and closing automotive sales.
- Experience coaching Sales Representatives through active deals and the full sales process.
- Working knowledge of vehicle pricing, trade appraisals, incentives, financing, and deal profitability.
- Experience with dealership CRM and desking systems.
- Experience partnering with F&I and sales leadership to maximize deal efficiency and profitability.
- Valid driver's license and acceptable driving record.
- High school graduate or equivalent.
- At least 18 years old.
Responsibilities
- Desk and structure new and pre-owned vehicle deals to drive sales volume and profitability.
- Work directly with customers and Sales Representatives to overcome objections, negotiate, and close deals.
- Lead TOs and step into active deals when additional sales leadership is needed.
- Coach Sales Representatives throughout the sales process, from needs discovery through negotiation, closing, and follow-up.
- Manage pricing, trade values, incentives, deal structure, and financing scenarios in partnership with Sales and F&I leadership.
- Monitor CRM activity, leads, appointments, follow-up, and showroom opportunities to improve conversion.
- Provide real-time coaching and accountability on the sales floor.
- Partner with dealership leadership to improve sales processes, closing ratios, gross profit, and overall performance.
Benefits
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
- Short-term and/or long-term incentives as part of total compensation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
