Sales Desk Manager
About The Position
The Sales Desk Manager leads, develops, and inspires the sales team at Planet Honda. The role drives dealership sales performance by supporting and leading the daily sales process, structuring vehicle deals, coaching sales associates, and delivering an exceptional customer experience. It assists the sales team with negotiations, deal desking, inventory management, customer engagement, and sales-process compliance while helping meet dealership profitability and volume objectives. This performance-driven position offers annual total compensation of $175,000–$250,000, including a base salary/hourly offset and the opportunity to earn bonuses and commissions. Actual pay may vary based on skills, experience, job-related knowledge, and location, with final compensation determined through the interview process. The employer requires a high school graduate or equivalent and applicants to be at least 18 years old. It is a drug-free workplace and an equal opportunity employer. Reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- At least 3 years of automotive sales leadership experience in an OEM dealership.
- Proven success desking deals and driving sales profitability.
- Strong understanding of finance, lender programs, and trade appraisals.
- Experience coaching and developing high-performing sales teams.
- Excellent leadership, communication, and negotiation skills.
- Ability to analyze performance metrics and execute action plans.
- Proficiency with CRM, DMS, and automotive desking tools.
- Strong customer service, organizational, and problem-solving abilities.
- Professional appearance and customer-focused mindset.
- Valid driver's license and acceptable driving record.
- High school graduate or equivalent.
- At least 18 years old.
Responsibilities
- Desk and structure vehicle transactions to maximize gross profit while presenting competitive, customer-focused deals.
- Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction.
- Review and approve deal structures, pricing, trade valuations, lender options, and payment scenarios.
- Work with customers on vehicle selection, negotiations, trade evaluations, and objection handling as needed.
- Help achieve department sales, profitability, customer retention, and CSI goals.
- Monitor daily sales activity, appointments, showroom traffic, and lead conversion performance.
- Coach, train, and develop Sales Consultants in product knowledge, sales techniques, CRM use, and customer engagement.
- Ensure adherence to dealership sales processes, compliance standards, and manufacturer requirements.
- Collaborate with Finance Managers to support smooth deal flow and timely vehicle deliveries.
- Manage inventory presentation, pricing strategy, aging inventory, and merchandising standards.
- Conduct daily sales meetings and performance reviews to promote accountability and results.
- Help recruit, onboard, and develop sales talent.
- Address escalated customer concerns professionally and work toward positive resolutions.
- Maintain accurate sales performance documentation, reporting, and forecasts.
- Support dealership leadership with special projects and operational initiatives as needed.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
- Competitive pay
- Short-term and/or long-term incentives, including potential bonus and commission
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
