Sales Coordinator - Seasonal

HEI Hotels and Resorts•The Woodlands, TX

About The Position

The Sales Coordinator assists the Sales Team with the administrative functions needed for effective hotel sales and management. The role acts as a liaison between Sales Managers and clients when a Sales Manager is absent, handles booking inquiries and paperwork, and supports communications, document processing, filing, and VIP reservations. The position is seasonal at The Woodlands Resort, Curio Collection, in the Houston area. The stated salary range is $21.00–$21.00 per hour, and the position is not eligible for tips, service charges, or a discretionary performance bonus. The role requires regular availability and the ability to perform essential duties throughout a shift, including standing and/or sitting, with or without reasonable accommodation. Hotel experience is preferred. HEI Hotels and Resorts describes a comprehensive benefits program; specific program details and eligibility vary by location and employment status.

Requirements

Basic administrative knowledge, including business letters, formats, and telephone etiquette.
Ability to effectively deal with internal and external customers, including those requiring patience, tact, and diplomacy.
Ability to access and accurately enter information using Microsoft Office Suite.
Ability to follow written and verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for the duration of a shift, with or without reasonable accommodation.
Ability to set up and maintain filing systems.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Act as liaison between Sales Manager(s) and clients when a Sales Manager is absent.
Take booking inquiry information by phone and prepare the appropriate paperwork.
Use word processing and other software to enter data and produce contracts, correspondence, forms, memoranda, and other documents.
Answer telephone calls clearly and pleasantly, respond to caller inquiries, and direct requests using sound decision-making.
Record messages accurately and distribute them to staff in a timely manner.
Distribute documents to appropriate people and locations to ensure prompt processing of time-sensitive information.
Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel.
Retrieve and place documents in appropriate receptacles located up to 6 feet high, such as mailboxes and file cabinets.
Handle individual reservations for VIP clients and coordinate arrangements, including upgrades, with other departments.
Organize, file, and retrieve documents in appropriate binders to maintain departmental records.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.