Sales Coordinator, Smart Home
About The Position
The Sales Coordinator, Smart Home supports the sales team by coordinating post-sale activities and ensuring administrative needs are completed. The role works with schedulers, installers, and cross-functional teams to support job completion, quality assurance, customer follow-up, billing and equipment addendums, and Salesforce case routing. It also supports sales reporting, training, policy development, and special projects. This is a hybrid role requiring three days per week onsite in the Tempe, Arizona office; occasional weekend shifts may be required based on business needs.
Requirements
- At least two years of administrative experience supporting a sales team; experience supporting high-volume sales teams is preferred.
- Thorough understanding of Salesforce, HubSpot, or a similar customer relationship management system.
- Ability to provide outstanding customer service to internal team members and external customers.
- Strong organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to communicate effectively and professionally.
- High school diploma or GED.
Nice To Haves
- Experience supporting high-volume sales teams.
- Call center experience.
- Bachelor’s degree.
Responsibilities
- Coordinate with schedulers and installers to support job completion.
- Review the post-sales quality assurance process and follow up with customers about product, installation, billing, and other questions.
- Coordinate with cross-functional teams to complete administrative post-sales needs, including Salesforce case review and billing or equipment addendums.
- Administer and review Salesforce cases and transfer them to the appropriate team queue.
- Reconcile monthly sales and contests.
- Assist with training new hires on various systems and, as needed, on products and processes.
- Serve as a liaison between sales representatives and IT when representatives experience technical issues.
- Assist in developing new policies and procedures.
- Provide ad hoc training to sales representatives based on need.
- Work on special projects and perform other duties as assigned.
Benefits
- Opportunity to participate in an AAA discretionary annual incentive plan or other incentive plans, depending on position.
- $1-for-$1 401(k) company match up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, an additional 24 hours per year earmarked for volunteer activities.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
