Sales Coordinator - Southeast

Jellycat

3d

About The Position

Jellycat is a privately owned, design-led gift brand headquartered in London, creating products in the soft toy, accessory, baby, and book categories. As Jellycat continues to grow in North America and build brand presence and awareness, the Sales Coordinator supports Regional Sales Teams through order management, reporting, and sales administration. The role is an operational partner to Regional Sales Managers, maintaining customer records, communicating across the business, developing performance reporting, and helping the teams work efficiently.

The coordinator oversees order exceptions, enters orders and manages back-orders, checks stock availability and allocation, and keeps Regional Sales Managers informed of order status. The role maintains customer information and sales systems, processes new customer applications, and creates and distributes accurate regional reports. It tracks sales activity and account updates and works with Regional Sales Managers on customized reporting for territory management, customer planning, and business reviews.

The position also provides administrative and onboarding support to the Sales team, coordinates with customer service, credit, operations, and other sales partners, and works with internal teams to ensure orders are shipped accurately, punctually, and according to customer requirements. Compensation is $55,000–$65,000.

Requirements

• At least 1 year of experience in an administrative, sales support, or sales operations role.
• Advanced Microsoft Excel proficiency, including data analysis, pivot tables, lookups, reporting, and spreadsheet management.
• Strong analytical and problem-solving skills, including the ability to organize, interpret, and present sales data.
• Ability to create meaningful reports and translate data into actionable insights for business partners.
• Experience with order processing, order management, and shipping, with strong attention to detail.
• Excellent oral and written communication skills and the ability to build and maintain positive internal and external relationships.
• Strong organizational and time-management skills, including the ability to manage multiple priorities, meet deadlines, and take ownership of responsibilities.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Positive, flexible, proactive team player with a collaborative, can-do attitude.
• Genuine love and appreciation for the Jellycat brand.

Nice To Haves

• Experience with reporting and business intelligence tools, including Power BI and Microsoft Dynamics 365.

Responsibilities

• Oversee order-related exceptions to support clean, accurate, and efficient order flow throughout the region.
• Enter orders and manage back-orders for the Regional Sales team, ensuring accurate input.
• Check stock availability and allocation.
• Provide Regional Sales Managers with regular updates on order and back-order status.
• Maintain customer information on internal systems and process new customer applications.
• Ensure territory sales reports and systems are accurate, complete, and up to date.
• Maintain high-quality data to support informed decisions by Regional Sales Managers and leadership.
• Create, maintain, and distribute regional sales reports.
• Track regional sales activity and account status updates, ensuring accurate data and timely reporting.
• Partner with Regional Sales Managers to develop customized reporting for territory management, customer planning, and business reviews.
• Support the Sales team with administrative tasks as required.
• Help train or guide new team members when required.
• Coordinate with customer service, credit, operations, and the broader sales organization to provide timely support.
• Work with internal teams to ensure orders are shipped accurately, punctually, and according to customer requirements.
• Build positive relationships and maximize revenue opportunities.

Benefits

• Annual discretionary bonus tied to company performance and personal contribution.
• Medical coverage, including Blue Cross Blue Shield and a Health Savings Account contribution.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance.
• 401(k) match up to 5% of salary.
• 30 days of paid time off, including vacation and sick time, prorated and loaded at the start of each year.
• Employee Assistance Program.
• Social events organized by an active social committee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed