Sales Coordinator

HEI Hotels and Resorts•Baltimore, MD

2d•Onsite

About The Position

The Sales Coordinator assists the Sales Team with the administrative functions needed for effective hotel sales and management. The role serves as a liaison between Sales Managers and clients when a Sales Manager is unavailable, manages booking inquiries and related paperwork, and handles correspondence, records, telephone inquiries, and document distribution. The coordinator also manages individual reservations for VIP clients and works with other departments to ensure requested arrangements, including upgrades, are handled correctly.

Requirements

Basic administrative knowledge, including business letter formats and telephone etiquette.
Ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy.
Ability to access and accurately enter information on a computer using Microsoft Office Suite.
Ability to follow written and verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for the duration of a shift, with or without reasonable accommodation.
Ability to establish and maintain filing systems.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Act as a liaison between Sales Managers and clients when a Sales Manager is absent.
Take booking inquiry information by phone and prepare the appropriate paperwork.
Use word-processing and other software to enter data and produce contracts, correspondence, forms, memoranda, and other documents.
Answer telephone calls, respond to caller inquiries, and direct requests using sound judgment.
Accurately record messages and distribute them to staff promptly.
Distribute documents to the appropriate people and locations to ensure timely processing.
Transport documents weighing up to 10 pounds throughout the hotel.
Retrieve and place documents in designated receptacles located up to 6 feet high.
Handle individual reservations for VIP clients.
Coordinate with other departments to ensure arrangements, including upgrades, are handled properly.
Organize, file, and retrieve documents to maintain department records.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.