Sales Coordinator- FT- Memphis Marriott East

Remington Hospitality•Memphis, TN

6d•Onsite

About The Position

The Sales Coordinator supports the hotel sales office by ordering supplies, preparing sales kits, managing group-function signage and lobby reader-board information, and sorting and distributing hotel mail. The role also coordinates events by working with clients to understand objectives and requirements, preparing customized event orders with budgets, timelines, and layouts, and coordinating with hotel departments to support event execution. The coordinator provides customer service, participates in site visits and pre-event meetings, oversees event-space setup and breakdown, and addresses operational issues as they arise. The position assists hotel group guests throughout their stay as a housing and billing contact, from pre-arrival through departure. Duties include processing reservation requests and changes, identifying room and rate availability, explaining reservation policies, documenting special requests, and establishing billing accounts in accordance with accounting policies. The coordinator works with hotel departments and outside entities to support group bookings through final billing and may perform additional duties as required.

Requirements

Ability to work in a standard office environment.
Ability to sit at a desk and work on a computer for prolonged periods, approximately 6–8 hours per day.
Frequent fine motor skills and use of hands and fingers for typing, using a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to occasionally stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Order sales-office supplies as directed by the Director of Sales.
Prepare sales kits for the sales team.
Create banquet-room door signs for groups using meeting rooms and maintain the lobby reader board with group functions.
Sort and distribute hotel mail efficiently.
Work with clients to understand event objectives and requirements.
Develop customized event orders, including budgets, timelines, and layouts.
Coordinate with catering, audio-visual, housekeeping, and other hotel departments to support event execution.
Address client inquiries, concerns, and special requests promptly and provide customer service.
Conduct site visits and pre-event meetings to communicate and verify event details.
Oversee event-space setup and breakdown to meet client specifications.
Anticipate and resolve operational challenges during events.
Serve as the housing and billing contact for hotel group guests from pre-arrival through departure, providing service and hospitality in accordance with brand guidelines.
Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify reservation needs and verify appropriate room type and rate availability.
Explain guarantee, special-rate, and cancellation policies to callers.
Accommodate and document special requests.
Set up billing accounts, including share-with, room/tax/incidentals, tax-exempt, direct/special billing, and group-booking accounts, according to accounting policies.
Work with hotel departments and outside entities to support groups from pre-arrival through final billing.
Perform additional duties as required.