Sales Coordinator- FT- Memphis Marriott East

Remington Hotels•Memphis, TN

5d•Onsite

About The Position

The Sales Coordinator supports the hotel sales office and coordinates group events and reservations. The role prepares sales kits and banquet room signs, maintains the lobby reader board, orders office supplies, and sorts and distributes hotel mail. It also works with clients to understand event objectives and requirements, develops event orders with budgets, timelines, and layouts, and coordinates with hotel departments to support event execution. The position provides customer service to clients and group guests, responds to inquiries and special requests, conducts site visits and pre-event meetings, oversees event-space setup and breakdown, and addresses operational challenges. It serves as a housing and billing contact for hotel group guests from pre-arrival through departure, processes reservation requests and changes, explains reservation policies, documents special requests, and establishes billing accounts according to accounting policies. The role works with hotel departments and outside entities to support groups through final billing, and may perform additional duties as required. This is an in-office role. Physical requirements include prolonged sitting and computer work, occasional standing and walking, frequent keyboarding and other fine motor tasks, and occasional bending, reaching, or carrying. The employee may need to lift or move 10–25 pounds and must be able to communicate, read computer and printed materials, and participate in conversations and meetings. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Ability to work in a standard office environment.
Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
Ability to occasionally stand and walk throughout the workday.
Frequent use of hands and fingers for keyboarding, mouse or trackpad use, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to occasionally stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and distinguish colors where needed.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Responsibilities

Order office supplies for the sales office as directed by the Director of Sales.
Prepare sales kits for the sales team.
Create banquet-room door signs for groups and maintain the lobby reader board with group functions.
Sort and distribute hotel mail efficiently.
Work with clients to understand event objectives and requirements.
Develop customized event orders, including budgets, timelines, and layouts.
Coordinate with catering, audio-visual, housekeeping, and other hotel departments to support event execution.
Address client inquiries, concerns, and special requests promptly.
Conduct site visits and pre-event meetings to communicate and confirm event details.
Oversee event-space setup and breakdown according to client specifications.
Anticipate and resolve operational challenges during events.
Serve as the housing and billing contact for group guests from pre-arrival through departure, providing service and hospitality according to brand guidelines.
Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify reservation needs, determine appropriate room types, and verify room-type and rate availability.
Explain guarantee, special-rate, and cancellation policies to callers.
Accommodate and document special requests.
Set up billing accounts according to accounting policies, including share-with, room/tax/incidentals, tax-exempt, direct/special billing, and group bookings.
Work with hotel departments and outside entities to support groups from pre-arrival through final billing.
Perform additional duties as required.