Group Rooms Coordinator-Marriott Ft Collins, CO

Hotel Equities Group, LLC•Fort Collins, CO

About The Position

The Group Rooms Coordinator manages group and transient room inventory, reservations, and related sales support functions. The role maintains accurate group room blocks, allocations, production, and pickup, and serves as a liaison among Sales, Catering, Revenue Management, Front Office, and other hotel departments. The position coordinates group business from initial booking through post-event execution, with a focus on organization, attention to detail, communication, and exceptional service to guests and clients. The coordinator supports sales inquiries and clients, learns and uses hotel sales and reservation systems, and helps manage group and transient inventory to optimize occupancy and profitability. Duties also include group billing and commission support, administrative work related to group business, system guidance and training, and assistance with Front Office responsibilities as needed.

Requirements

Strong organizational skills and exceptional attention to detail.
Excellent verbal and written communication skills.
Proficiency with hotel sales systems or the ability to quickly learn new technology.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and a proactive, team-oriented mindset.
Commitment to outstanding customer service and a passion for people and service.
Reading and writing abilities for paperwork and logging issues, complaints, requests, and information updates.
Basic math skills for handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities.
Ability to work a flexible schedule, including nights, weekends, and/or holidays.

Nice To Haves

Previous hospitality, hotel reservations, sales support, front office, or group housing experience.

Responsibilities

Serve as a primary contact for incoming sales inquiries and provide prompt, professional, courteous service to clients and internal partners.
Learn and use hotel sales systems and processes, including CI/TY, PMS, MARSHA, One Yield, POWER of M, and other hotel technology platforms.
Develop an understanding of the hotel's sales strategies, room rates, inventory management, and revenue goals.
Coordinate group room blocks with Sales, Catering, and clients to ensure accurate reservation management.
Monitor group pickup, cut-off dates, and room block utilization, and release unused inventory in a timely manner.
Balance and reconcile room inventory daily across applicable systems.
Assist in managing group and transient inventory controls to optimize occupancy and profitability.
Resolve rooming list challenges through effective communication with relevant departments.
Communicate VIP reservation information to operational teams.
Monitor applications such as GXP and Chat Time Responses and assist with balancing hotel inventory.
Establish billing accounts in accordance with hotel accounting policies and assist Accounting with commission/CTAC for group billing.
Process weekly commission actuals accurately and on schedule.
Actualize group events in the absence of Event Managers.
Complete administrative tasks related to group business, including client communications about deadlines and event information.
Assist with routing, regulations, and other group billing as assigned.
Become the property's subject matter expert for Sales & Catering systems, including CI/TY and MARSHA.
Promote data accuracy, process consistency, and efficient system usage.
Assist with system training and guide team members regarding reservations.
Serve as a liaison between departments to support effective communication and operational excellence.
Assist with Front Office responsibilities as needed and as determined with the Director of Sales and Marketing and AGM.