Group Rooms Coordinator
About The Position
The Group Rooms Coordinator manages group room blocks and reservations at Skamania Lodge, a Pacific Northwest resort with more than 22,000 square feet of event space. The role works closely with sales, conference planning, revenue optimization, group planners, guests, and internal teams to coordinate group housing, maintain accurate inventory and reservation records, and support guest satisfaction and revenue objectives. The coordinator uses Delphi and property management system (PMS) platforms to manage group inventory, rates, rooming lists, deadlines, and booking details. The position also leads weekly group pickup meetings, reviews group contracts, supports reporting and data analytics, and follows departmental standards and procedures.
Requirements
- At least 1 year of hotel Front Desk, Reservations, or related hospitality experience, or a degree in Hospitality Management, Tourism, or a related field.
- Excellent computer skills, including Microsoft Office.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
Responsibilities
- Accurately enter and manage group room blocks using Delphi and PMS systems.
- Collaborate with the sales and conference planning team to oversee group inventory and manage planner expectations.
- Coordinate with the Director of Revenue Optimization (DORO) to manage hotel inventory and group rates in system platforms.
- Serve as a primary point of contact for group planners, guests, and internal teams, ensuring accurate communication and smooth group reservations.
- Lead weekly group pickup meetings to review and track group performance.
- Resolve guest concerns and take steps to foster guest loyalty.
- Follow the Group Reservations Checklist and monitor planners’ adherence to reservation deadlines and timely rooming-list submission.
- Review group contracts for accuracy in rates, dates, billing, and inventory, and confirm details such as rate agreements, room blocks, VIP arrangements, and special requests.
- Manage group housing requests and maintain accurate, organized booking records in Delphi.
- Monitor cutoff dates, release unused inventory as directed, and maintain accurate room inventory, availability, and room types across Delphi and PMS systems.
- Work with DORO to manage room inventory and availability in support of occupancy and revenue goals.
- Support the leisure sales team and leaders with reporting and data analytics.
- Apply sales and service techniques to support revenue objectives, guest satisfaction, and revenue opportunities.
Benefits
- Full benefits and perks are available; details are provided at Skamania.com/careers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
