Group Rooms Coordinator

Makeready LLC•Houston, TX

8h•Onsite

About The Position

The Moran Hotel is a contemporary expression of luxury, where sleek design meets warm, intuitive hospitality in the heart of Houston’s CITYCENTRE. Designed for the modern traveler, it offers a refined yet accessible experience that seamlessly blends business and leisure. This highly-performing individual knows that behind the scenes of every great sales team is a natural multi-tasker ensuring all the I's are dotted and T's crossed. This team member is instrumental in organizing the sales team by managing schedules, filing important documents and communicating relevant group information to the operations team to create a memorable experience. This individual acts decisively and seeks feedback but also has strong interpersonal and customer service skills. A true representation of the 'glue that binds' a team together. This individual will be responsible for overseeing the property's guest room inventory, while also acting as an interdepartmental liaison.

Requirements

Approachable and professional personality
Guest-first mentality
Able to handle multiple tasks and projects simultaneously
Attention to detail

Responsibilities

Answer telephone and respond to caller inquiries in a pleasant manner
Support sales teams with administrative tasks such as expense reports, processing invoices, etc.
Assist sales and marketing team with a variety of internal and external tasks
Generate reports, prepare proposals, collect details and coordinate with clients
Prepare sales-related documents throughout the sales process
Coordinate and block property's guest room inventory
Work closely with all other departments (housekeeping, operations, sales, etc.) to ensure that the number of guest rooms is accurate
Pre-register guests as needed
Organize and coordinate check-in and pre-registration procedures for groups
Review and accommodate guest requests related to early check-in and late check out
Manage and organize all relevant paperwork
Manages daily room inventory
Activate and deactivate room keys
Assist with guests inquiries
Adhere to Makeready's Guiding Principles
Additional duties and assignments as assigned