Group Rooms Coordinator

Mystic Lake Casino Hotel•Prior Lake, MN

5d•Onsite

About The Position

Join our Hospitality team at Mystic Lake Casino Hotel! We’re seeking a detail-oriented professional to manage group room blocks, reservations, rates, and booking systems while helping maximize hotel occupancy and revenue. The ideal candidate brings hotel reservations or revenue management experience, strong analytical skills, and knowledge of Opera PMS and related systems. If you enjoy keeping complex details organized, identifying revenue opportunities, and partnering with Sales and Hospitality teams, we’d love to hear from you. Enjoy weekly pay, health benefits, and 401(k) starting day one. Let Mystic Lake Casino Hotel help you grow your career!

Requirements

A combination of post-high school education and/or hotel, revenue management, or call center reservation experience to equal three years.
Extensive knowledge of Opera PMS, Travel Tripper, RaFT and Rainmaker.
Ability to analyze data and compile/present information.
Excellent verbal and written communication skills.
Must be able to read, write, and speak English clearly.
Must be able to type 35 wpm.
Must be able to pass basic math test.

Responsibilities

Ensure the creation, updating, communicating and managing of group room blocks, to accommodate guest needs and maximize revenue.
Establish and update MAR Rates.
Serve as the in-house contact for all group building, maintenance, and manage all rooming lists in conjunction with the Call Center team.
Assist with monitoring, auditing and balancing multiple systems in the call center (Opera/Travel Tripper/RaFT/Rainmaker).
Work closely with Sales and Catering Director in regards to hotel occupancy and system analysis.
Attend Group Pickup meetings to manage approaching cutoff dates and suggest extensions if needed, to also include the addition of rooms into group blocks if possible.
Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into Opera, ensuring proper data transfer into the system and consistency in the format.
Ensure accuracy in information provided by Sales Executives to the Hospitality team, and notate any and all abnormalities so they can be addressed in a timely fashion.
Monitor, update, and audit online booking channel performance, and identify revenue opportunities.
Ensure accuracy and rate parity contracts are being upheld, and maintain accuracy of photos and rate plans on MysticLake.reztrip.com home hotel site.
Assist Hotel Yield Supervisor in the development and revisions of forecasts for the Hospitality Department.
Review reservation entries booked by Call Center and Casino Hosts, to ensure accuracy in rates and routing.
Generate and monitor daily booking transactions to keep inventory balanced.
Prepare and distribute daily, weekly, monthly and annual sales and occupancy reports for Sales, Casino Marketing, and Hospitality.
Track turnaways and assist with Rev Max and Daily Rates meetings.
Create and monitor rate plans and prepare selling strategy reports and tracking to Manager.
Perform system analysis in multiple property management systems within department to ensure maximization of occupancy and revenue.
Perform rate and content configuration in multiple booking systems (Opera, Travel Tripper, RezTrip, RaFT, Rainmaker).
Assist in conducting system audits.
Perform data tracking in systems.
Assist in training when needed, and assist Sales with any questions concerning groups.
Serve as a key point of contact in the absence of the Call Center Supervisor.
May attend meetings in the absence of Hotel Yield Supervisor.