Group Rooms Coordinator

Hotel Saint Vincent • New Orleans, LA

5h • Onsite

About The Position

The Group Rooms Coordinator supports the Sales and Events teams by managing all group room blocks from definite contract status through departure. There is also a component of assisting with corporate negotiated and high-level relationship reservations in a limited capacity. This role is the go-to contact for planners and corporate contacts ensuring every booking is accurate, timely, and delivered with the warm, personal service that Hotel Saint Vincent is known for.

Requirements

• At least 2 years of hands-on experience with hotel reservation and sales systems, including CRS or sales and catering platforms (such as Tripleseat) and property management systems (such as Opera or Stayntouch).
• Working knowledge of group contracts, including room blocks, cut-off dates, rooming lists, and attrition clauses.
• Strong attention to detail and organization, with the ability to manage several groups and deadlines at once.
• Excellent written and verbal communication skills, with a polished, hospitable approach to clients and guests.
• Proficiency in Microsoft Office and/or Google Workspace, particularly Excel or Sheets for rooming lists and reporting.
• Ability to work independently while collaborating closely with Sales, Events, Front Office, and Finance.

Nice To Haves

• Experience in a luxury or boutique hotel is preferred.

Responsibilities

• Build and maintain group room blocks in the property management system based on signed contracts, so inventory, rates, and dates are accurate.
• Track and enforce cut-off dates. Remind planners ahead of deadlines and release unused inventory back to general sale on schedule.
• Process changes to definite room blocks, including adds, reductions, date shifts, and extensions, in coordination with Sales and Revenue Management.
• Request, review, and enter rooming lists. Resolve discrepancies with planners before arrival.
• Monitor pickup against contracted blocks, calculate attrition, and work with Sales and Accounting to apply attrition terms and process billing.
• Set up group billing instructions and routing, and confirm master account details with the Finance team.
• Process direct reservations, modifications, and cancellations for corporate account contacts, applying negotiated rates and account terms.
• Handle one-off requests from corporate clients, such as early arrivals, late departures, room preferences, and VIP amenities.
• Maintain accurate account profiles and booking histories to support account management and production reporting.
• Serve as the main point of contact for group rooms requests from planners, and corporate clients, responding quickly and professionally.
• Coordinate special requests, including room assignments, accessibility needs, amenities, and celebrations, with Front Office, Housekeeping, and Food & Beverage.
• Build lasting relationships with planners and key clients to support repeat business.
• Share group details, VIP lists, arrival and departure information with hotel departments ahead of each group’s stay.
• Attend group resume and pre-convention meetings as needed. Help keep group information consistent across Sales, Events, and Operations.
• Prepare pickup, cut-off, and attrition reports for the Sales and Revenue teams.
• Perform other duties as assigned.

Benefits

• MML Hospitality is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend all qualified applicants to be given equal opportunity and that selection decisions be based on job-related factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed