Group Rooms Coordinator

Omni Hotels & Resorts•Fort Lauderdale, FL

2d•Onsite

About The Position

The Group Rooms Coordinator meticulously manages and oversees the group reservation process. The role assists the Director of Revenue Management and Reservations Manager with daily duties, including answering phones, filing, and computer work. The position coordinates group bookings with Sales and Convention Services, maintains group blocks and related records, processes reservations and rooming lists, and supports revenue and reservations operations in accordance with Omni policies and procedures.

Requirements

Strong keyboard skills.
Ability to analyze situations and make decisions that meet and exceed hotel expectations.
Ability to learn and master multiple software systems.
Strong working knowledge of Microsoft Excel.
Organized, with the ability to handle multiple tasks.
Maintain a professional business appearance, attitude, and performance.
Able to work a variety of shifts, including weekends and holidays.
Able to move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Able to stand, walk, or sit for an extended period or an entire work shift.
Able to perform repetitive motion, including using a telephone or computer for an extended period or an entire shift.

Nice To Haves

Previous hotel experience in Reservations, Front Office, Sales and Marketing, or Accounting.

Responsibilities

Maintain positive guest relations.
Perform job functions with attention to detail, speed, and accuracy; prioritize and organize work.
Make, change, and cancel reservations.
Coordinate group bookings with the Sales Team and Convention Services.
Handle mail and correspondence and process confirmations as needed.
Enter and maintain group blocks in the PMS system; input blocks in Epitome within 24 hours of receipt, following the LSOP for building group blocks.
Maintain group blocks and release room types that are no longer required as rooms are picked up.
Maintain complete, detailed group files containing documentation from the contract through the group resume.
Verify VIPs, ETAs, billing, arrival and departure dates, and room types from group resumes before weekly revenue meetings.
Maintain group blocks, group lists, group billing, and cutoff dates.
Process rooming lists accurately and promptly, and check them for accuracy.
Pre-block group needs for suites and connecting rooms.
Ensure group billing, routing, master accounts, and A/R accounts comply with Omni SOPs and follow Omni Credit Policies.
Control suite inventory and specialty rooms according to the suite request policy.
Monitor group pickup and advise the DORM if a group should be re-forecasted; report pickup changes that may affect selling strategies.
Follow selling strategies set by the DORM.
Check daily arrivals to ensure reservations are accurate.
Attend pre-convention, resume, group pickup, and Reservations Department meetings.